CHERI WESTENDORF
Summary
Dedicated and detail-oriented professional with a proven track record in managing cases, handling escalated situations, and ensuring quick turnaround times. Adept at proactive communication and building rapport with agents and coworkers. Seeking a challenging position to utilize developed skills in problem-solving, communication, and efficiency improvement.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Case Manager
Sammons Financial
08.2015 - Current
- Manage cases with a strong sense of urgency and commitment, accuracy and responsiveness.
- Initiate proactive calls to agents/advisors discuss submitted applications building rapport and ensuring smooth processes.
- Work closely with underwriting for the best possible outcome in a timely manner.
- Take on ownership of problem cases by conducting thorough research on problem cases leading to effective resolutions in escalated situations.
- Serve as a point of contact for temporary staff and coworkers addressing questions, concerns and handling escalated calls.
- Serve as a subject-matter expert for several processes.
- Handle special billing questions and process group billing premium received.
- Demonstrate an proven ability to identify inefficiencies and implement effective solutions
- Communicate knowledge of our programs to agents and coworkers.
- Maintain excellent communication skills in person on the phone and via email.
- Manage additional tasks while maintaining high productivity levels all while maintaining scheduled phone coverage.
- Continue to be an advocate for change.
Education
Associate of Computer Aided Drafting - Residential, Commercial And Mechanical Drafting
Vatterott College - Omaha
Omaha, NESkills
- Case Management
- Proactive Communication
- Problem Resolution
- Relationship Building
- Subject Expertise
- Billing Processing
- Efficiency Improvement
- Excellent Communication
- Task Management
- Team Collaboration
Certification
LOMA - ACS, FLMI & ALMI
Timeline
Case Manager
Sammons Financial
08.2015 - Current
Associate of Computer Aided Drafting - Residential, Commercial And Mechanical Drafting
Vatterott College - Omaha
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