Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cheri Westley

Dayton,OH

Summary

Utilize my excellent medical background and customer service skills while helping customers receive satisfactory care and assistance.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Patient Care Navigator

Cosan Group
09.2024 - Current
  • Assessing patient’s current health status and identify concerns and areas for improvement
  • Providing education related to medical conditions and factors impacting patient’s health
  • Setting health-related goals based on medical conditions & patient’s priorities
  • Identifying and assist in closing clinical annon-clinical care gaps
  • Empowering patients to make sustainable health behavior changes to improve their well-being
  • Continually providing motivation, encouragement, and support
  • Communicating with patient’s medical providers regarding important items such as new or worsening symptoms or medication access and adherence (per protocols)
  • Sharing community resource options to help patients access the necessary resources at the right time (e.g., transportation, food)
  • Respond to patients, providers and team leaders

Patient Care Navigator

SelectQuote
04.2024 - Current


  • Assessing patient’s current health status and identify concerns and areas for improvement
  • Providing education related to medical conditions and factors impacting patient’s health
  • Setting health-related goals based on medical conditions & patient’s priorities
  • Identifying and assist in closing clinical annon-clinical care gaps
  • Empowering patients to make sustainable health behavior changes to improve their well-being
  • Continually providing motivation, encouragement, and support
  • Communicating with patient’s medical providers regarding important items such as new or worsening symptoms or medication access and adherence (per protocols)
  • Sharing community resource options to help patients access the necessary resources at the right time (e.g., transportation, food)
  • Respond to patients, providers and team leaders
  • Create, update, and maintain care plans using Engooden’s proprietary software

Remote Support Specialist

TruCare Provider Services
03.2024 - 09.2024
  • Monitor individuals remotely
  • Call individuals for medication and hygiene reminders utilizing Salesforce
  • Call back up support for individuals for emergent care

Clinical Patient Access Specialist- Call Center

St. Elizabeth Physicians
11.2023 - 06.2024
  • Remote position for a Large Volume call Center
  • Scheduling appointments
  • Verifying and updating patient information/insurance information
  • Notifying patients of results
  • Phone triage

Member Health Assessor

CareSource
08.2021 - 11.2023
  • Large volume call center handling inbound and outbound calls
  • Complete medical health assessments
  • Customer support for benefit questions
  • Verify patient eligibility
  • CCMA

CCMA

Kettering Health Network/ Premier Health Partners
06.2013 - 08.2021
  • Reach out to patients following hospital discharges, monthly checks on patients for chronic health conditions
  • Answer and triage multi-line phone system, follow up on nurse calls
  • Schedule follow-up appointments and procedures
  • Notify patients of results
  • Respond to patients' electronic messages and medication requests for the provider
  • Contact insurance companies and complete prior authorizations, document information into electronic records
  • Review and prepare medical record requests and audits
  • Complete inventory counts and order supplies if needed
  • (The provider I worked for switched health networks and brought me with her)

Medical Assistant

MedWork Occupational Health
01.2012 - 06.2013
  • Prepare and submit billing invoices to companies and workers compensation
  • Performed ADA physicals
  • UDS, pre-employment physicals
  • Greet patients, answer phones
  • Microsoft to create exercise plans for PT patients
  • Scheduled appointments
  • Closed out daily charts
  • Create training manuals
  • Checked claim status and eligibility
  • Administered injections
  • On-site to perform routine physicals and post-accident testing
  • Prepare medical records and results to be faxed to clients
  • Complete inventory

Front Office Assistant

Northwest Dayton OBGYN
12.2003 - 04.2006
  • I greeted patients
  • Answered multi lined phone
  • Imputed daily charges
  • Collected monies for co pays and balances due
  • Filed patient charts
  • Balanced day sheets
  • Prepare and Submit billing to insurance
  • Scheduled appointments, procedures, and meetings
  • Completed and faxed FMLA paperwork for pts
  • Reason for leaving: To take time off to spend it with my premature son

Medical Assistant

Northwest Dayton Pediatrics
03.1999 - 12.2000
  • Obtained vital records
  • Assessed patients
  • Assisted doctors with procedures
  • Performed simple lab tests
  • Set up and took x-ray
  • Administered injections
  • Answered phones
  • Filed patient records
  • Reason for leaving: To spend time with my newborn daughter

Education

Medical/ Nursing -

Miami Valley Career Tech Center
Clayton, OH
01.1999

High School diploma -

Northmont Sr High
Clayton, OH
01.1999

Skills

  • Records management
  • Providing information and resources
  • Billing procedures
  • Building rapport and credibility
  • Time management abilities
  • Database search and data entry skills
  • Administrative and office support
  • Outbound /Inbound calling
  • Organized and detail oriented
  • Patient confidentiality and data security
  • Documenting and recording information
  • Active listening
  • Caring and empathetic
  • Computer Operation
  • Office Administration
  • Phlebotomy
  • Microsoft Office
  • Communication skills
  • Medical terminology
  • Microsoft Excel
  • Care plans
  • Computer skills

Certification

CCMA Certification, Certified Medical Assistant

Timeline

Patient Care Navigator

Cosan Group
09.2024 - Current

Patient Care Navigator

SelectQuote
04.2024 - Current

Remote Support Specialist

TruCare Provider Services
03.2024 - 09.2024

Clinical Patient Access Specialist- Call Center

St. Elizabeth Physicians
11.2023 - 06.2024

Member Health Assessor

CareSource
08.2021 - 11.2023

CCMA

Kettering Health Network/ Premier Health Partners
06.2013 - 08.2021

Medical Assistant

MedWork Occupational Health
01.2012 - 06.2013

Front Office Assistant

Northwest Dayton OBGYN
12.2003 - 04.2006

Medical Assistant

Northwest Dayton Pediatrics
03.1999 - 12.2000

High School diploma -

Northmont Sr High
CCMA Certification, Certified Medical Assistant

Medical/ Nursing -

Miami Valley Career Tech Center
Cheri Westley