Utilize my excellent medical background and customer service skills while helping customers receive satisfactory care and assistance.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Patient Care Navigator
Cosan Group
09.2024 - Current
Assessing patient’s current health status and identify concerns and areas for improvement
Providing education related to medical conditions and factors impacting patient’s health
Setting health-related goals based on medical conditions & patient’s priorities
Identifying and assist in closing clinical annon-clinical care gaps
Empowering patients to make sustainable health behavior changes to improve their well-being
Continually providing motivation, encouragement, and support
Communicating with patient’s medical providers regarding important items such as new or worsening symptoms or medication access and adherence (per protocols)
Sharing community resource options to help patients access the necessary resources at the right time (e.g., transportation, food)
Respond to patients, providers and team leaders
Patient Care Navigator
SelectQuote
04.2024 - Current
Assessing patient’s current health status and identify concerns and areas for improvement
Providing education related to medical conditions and factors impacting patient’s health
Setting health-related goals based on medical conditions & patient’s priorities
Identifying and assist in closing clinical annon-clinical care gaps
Empowering patients to make sustainable health behavior changes to improve their well-being
Continually providing motivation, encouragement, and support
Communicating with patient’s medical providers regarding important items such as new or worsening symptoms or medication access and adherence (per protocols)
Sharing community resource options to help patients access the necessary resources at the right time (e.g., transportation, food)
Respond to patients, providers and team leaders
Create, update, and maintain care plans using Engooden’s proprietary software
Remote Support Specialist
TruCare Provider Services
03.2024 - 09.2024
Monitor individuals remotely
Call individuals for medication and hygiene reminders utilizing Salesforce
Call back up support for individuals for emergent care
Clinical Patient Access Specialist- Call Center
St. Elizabeth Physicians
11.2023 - 06.2024
Remote position for a Large Volume call Center
Scheduling appointments
Verifying and updating patient information/insurance information
Notifying patients of results
Phone triage
Member Health Assessor
CareSource
08.2021 - 11.2023
Large volume call center handling inbound and outbound calls
Complete medical health assessments
Customer support for benefit questions
Verify patient eligibility
CCMA
CCMA
Kettering Health Network/ Premier Health Partners
06.2013 - 08.2021
Reach out to patients following hospital discharges, monthly checks on patients for chronic health conditions
Answer and triage multi-line phone system, follow up on nurse calls
Schedule follow-up appointments and procedures
Notify patients of results
Respond to patients' electronic messages and medication requests for the provider
Contact insurance companies and complete prior authorizations, document information into electronic records
Review and prepare medical record requests and audits
Complete inventory counts and order supplies if needed
(The provider I worked for switched health networks and brought me with her)
Medical Assistant
MedWork Occupational Health
01.2012 - 06.2013
Prepare and submit billing invoices to companies and workers compensation
Performed ADA physicals
UDS, pre-employment physicals
Greet patients, answer phones
Microsoft to create exercise plans for PT patients
Scheduled appointments
Closed out daily charts
Create training manuals
Checked claim status and eligibility
Administered injections
On-site to perform routine physicals and post-accident testing
Prepare medical records and results to be faxed to clients
Complete inventory
Front Office Assistant
Northwest Dayton OBGYN
12.2003 - 04.2006
I greeted patients
Answered multi lined phone
Imputed daily charges
Collected monies for co pays and balances due
Filed patient charts
Balanced day sheets
Prepare and Submit billing to insurance
Scheduled appointments, procedures, and meetings
Completed and faxed FMLA paperwork for pts
Reason for leaving: To take time off to spend it with my premature son
Medical Assistant
Northwest Dayton Pediatrics
03.1999 - 12.2000
Obtained vital records
Assessed patients
Assisted doctors with procedures
Performed simple lab tests
Set up and took x-ray
Administered injections
Answered phones
Filed patient records
Reason for leaving: To spend time with my newborn daughter
Education
Medical/ Nursing -
Miami Valley Career Tech Center
Clayton, OH
01.1999
High School diploma -
Northmont Sr High
Clayton, OH
01.1999
Skills
Records management
Providing information and resources
Billing procedures
Building rapport and credibility
Time management abilities
Database search and data entry skills
Administrative and office support
Outbound /Inbound calling
Organized and detail oriented
Patient confidentiality and data security
Documenting and recording information
Active listening
Caring and empathetic
Computer Operation
Office Administration
Phlebotomy
Microsoft Office
Communication skills
Medical terminology
Microsoft Excel
Care plans
Computer skills
Certification
CCMA Certification, Certified Medical Assistant
Timeline
Patient Care Navigator
Cosan Group
09.2024 - Current
Patient Care Navigator
SelectQuote
04.2024 - Current
Remote Support Specialist
TruCare Provider Services
03.2024 - 09.2024
Clinical Patient Access Specialist- Call Center
St. Elizabeth Physicians
11.2023 - 06.2024
Member Health Assessor
CareSource
08.2021 - 11.2023
CCMA
Kettering Health Network/ Premier Health Partners
06.2013 - 08.2021
Medical Assistant
MedWork Occupational Health
01.2012 - 06.2013
Front Office Assistant
Northwest Dayton OBGYN
12.2003 - 04.2006
Medical Assistant
Northwest Dayton Pediatrics
03.1999 - 12.2000
High School diploma -
Northmont Sr High
Medical/ Nursing -
Miami Valley Career Tech Center
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