Cheri Westley
Dayton,OH
Summary
Utilize my excellent medical background and customer service skills while helping customers receive satisfactory care and assistance.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Patient Care Navigator
Cosan Group
09.2024 - Current
- Assessing patient’s current health status and identify concerns and areas for improvement
- Providing education related to medical conditions and factors impacting patient’s health
- Setting health-related goals based on medical conditions & patient’s priorities
- Identifying and assist in closing clinical annon-clinical care gaps
- Empowering patients to make sustainable health behavior changes to improve their well-being
- Continually providing motivation, encouragement, and support
- Communicating with patient’s medical providers regarding important items such as new or worsening symptoms or medication access and adherence (per protocols)
- Sharing community resource options to help patients access the necessary resources at the right time (e.g., transportation, food)
- Respond to patients, providers and team leaders
Patient Care Navigator
SelectQuote
04.2024 - Current
- Assessing patient’s current health status and identify concerns and areas for improvement
- Providing education related to medical conditions and factors impacting patient’s health
- Setting health-related goals based on medical conditions & patient’s priorities
- Identifying and assist in closing clinical annon-clinical care gaps
- Empowering patients to make sustainable health behavior changes to improve their well-being
- Continually providing motivation, encouragement, and support
- Communicating with patient’s medical providers regarding important items such as new or worsening symptoms or medication access and adherence (per protocols)
- Sharing community resource options to help patients access the necessary resources at the right time (e.g., transportation, food)
- Respond to patients, providers and team leaders
- Create, update, and maintain care plans using Engooden’s proprietary software
Remote Support Specialist
TruCare Provider Services
03.2024 - 09.2024
- Monitor individuals remotely
- Call individuals for medication and hygiene reminders utilizing Salesforce
- Call back up support for individuals for emergent care
Clinical Patient Access Specialist- Call Center
St. Elizabeth Physicians
11.2023 - 06.2024
- Remote position for a Large Volume call Center
- Scheduling appointments
- Verifying and updating patient information/insurance information
- Notifying patients of results
- Phone triage
Member Health Assessor
CareSource
08.2021 - 11.2023
- Large volume call center handling inbound and outbound calls
- Complete medical health assessments
- Customer support for benefit questions
- Verify patient eligibility
- CCMA
CCMA
Kettering Health Network/ Premier Health Partners
06.2013 - 08.2021
- Reach out to patients following hospital discharges, monthly checks on patients for chronic health conditions
- Answer and triage multi-line phone system, follow up on nurse calls
- Schedule follow-up appointments and procedures
- Notify patients of results
- Respond to patients' electronic messages and medication requests for the provider
- Contact insurance companies and complete prior authorizations, document information into electronic records
- Review and prepare medical record requests and audits
- Complete inventory counts and order supplies if needed
- (The provider I worked for switched health networks and brought me with her)
Medical Assistant
MedWork Occupational Health
01.2012 - 06.2013
- Prepare and submit billing invoices to companies and workers compensation
- Performed ADA physicals
- UDS, pre-employment physicals
- Greet patients, answer phones
- Microsoft to create exercise plans for PT patients
- Scheduled appointments
- Closed out daily charts
- Create training manuals
- Checked claim status and eligibility
- Administered injections
- On-site to perform routine physicals and post-accident testing
- Prepare medical records and results to be faxed to clients
- Complete inventory
Front Office Assistant
Northwest Dayton OBGYN
12.2003 - 04.2006
- I greeted patients
- Answered multi lined phone
- Imputed daily charges
- Collected monies for co pays and balances due
- Filed patient charts
- Balanced day sheets
- Prepare and Submit billing to insurance
- Scheduled appointments, procedures, and meetings
- Completed and faxed FMLA paperwork for pts
- Reason for leaving: To take time off to spend it with my premature son
Medical Assistant
Northwest Dayton Pediatrics
03.1999 - 12.2000
- Obtained vital records
- Assessed patients
- Assisted doctors with procedures
- Performed simple lab tests
- Set up and took x-ray
- Administered injections
- Answered phones
- Filed patient records
- Reason for leaving: To spend time with my newborn daughter
Education
Medical/ Nursing -
Miami Valley Career Tech Center
Clayton, OH01.1999
High School diploma -
Northmont Sr High
Clayton, OH01.1999
Skills
- Records management
- Providing information and resources
- Billing procedures
- Building rapport and credibility
- Time management abilities
- Database search and data entry skills
- Administrative and office support
- Outbound /Inbound calling
- Organized and detail oriented
- Patient confidentiality and data security
- Documenting and recording information
- Active listening
- Caring and empathetic
- Computer Operation
- Office Administration
- Phlebotomy
- Microsoft Office
- Communication skills
- Medical terminology
- Microsoft Excel
- Care plans
- Computer skills
Certification
CCMA Certification, Certified Medical Assistant
Timeline
Patient Care Navigator
Cosan Group
09.2024 - Current
Patient Care Navigator
SelectQuote
04.2024 - Current
Remote Support Specialist
TruCare Provider Services
03.2024 - 09.2024
Clinical Patient Access Specialist- Call Center
St. Elizabeth Physicians
11.2023 - 06.2024
Member Health Assessor
CareSource
08.2021 - 11.2023
CCMA
Kettering Health Network/ Premier Health Partners
06.2013 - 08.2021
Medical Assistant
MedWork Occupational Health
01.2012 - 06.2013
Front Office Assistant
Northwest Dayton OBGYN
12.2003 - 04.2006
Medical Assistant
Northwest Dayton Pediatrics
03.1999 - 12.2000
High School diploma -
Northmont Sr High
Medical/ Nursing -
Miami Valley Career Tech Center
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