Cherice Edwards
Las Vegas,NV
Summary
Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Overview
4
4
years of professional experience
Work History
Fraud Investigator
Nordstrom Card Services
Las Vegas, NV
06.2023 - Current
- Participated in meetings with senior leadership team to discuss potential risks associated with current trends in fraud detection.
- Identified patterns of suspicious activity across multiple accounts or transactions.
- Maintained detailed records regarding investigations, including evidence collected and investigative techniques used.
- Monitored customer accounts regularly for any changes or irregularities that may indicate fraudulent behavior.
- Responded promptly to reports from customers regarding possible fraudulent activities.
- Reported findings to management and law enforcement agencies as needed.
- Examined financial statements, written documents and audio files that could be used as evidence for fraud cases.
Disputes Specialist
Nordstrom Card Services
Las Vegas, NV
01.2023 - 06.2023
- Assisted customers with dispute resolution, providing explanations of the process, account information and answers to inquiries.
- Conducted research utilizing internal systems and external sources to validate claims and resolve discrepancies.
- Reconciled chargebacks through collaboration with bank partners and merchants.
- Responded promptly to emails, faxes and phone calls regarding disputes.
- Resolved disputes by issuing credits or refunds when appropriate.
- Educated customers on the dispute resolution process via telephone or email communication.
Financial Services Representative
Nordstrom Card Services
Las Vegas, NV
10.2021 - 01.2023
- Developed strong relationships with customers by providing personalized assistance and support.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Provided accurate, valid, and complete information to customers.
- Assisted customers in navigating through website features and functions to locate desired information or products.
- Answered customer inquiries over the phone and via email.
Customer Service Representative
24/7 Intouch
Las Vegas, NV
04.2021 - 10.2021
- Answered inbound calls to greet and assist customers with various needs and questions.
- Communicated with clients over phone, email, and chat platforms.
- Advised customers on the status of merchandise ordered and arranged for pickup and delivery.
- Completed sales payments, refunds, exchanges, and issued store credit in compliance with company policies.
Referral Clerk
Steinberg Diagnostic Medical Imaging
Las Vegas, NV
10.2020 - 03.2021
- Maintained accurate records of patient referrals, including the date referred, provider contacted and status of referral.
- Verified insurance eligibility for referred services prior to submission of forms.
- Received and responded to written correspondence from external organizations related to referrals.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Compiled and coded patient information or data in appropriate computer system.
Education
Cimarron Memorial High School
Las Vegas, NV06-2015
Skills
- Multi-line phone system
- Proficient in MS Suite, Email correspondence, and internet research
- Excellent customer service skills
- Call center procedures
Timeline
Fraud Investigator
Nordstrom Card Services
06.2023 - Current
Disputes Specialist
Nordstrom Card Services
01.2023 - 06.2023
Financial Services Representative
Nordstrom Card Services
10.2021 - 01.2023
Customer Service Representative
24/7 Intouch
04.2021 - 10.2021
Referral Clerk
Steinberg Diagnostic Medical Imaging
10.2020 - 03.2021
Cimarron Memorial High School