Audrey Palermo
Cape May
Summary
Professional communicator with strong background in emergency services. Known for maintaining calm under pressure and ensuring seamless coordination during crises. Consistently reliable team player who adapts to changing situations and prioritizes effective communication and decision-making.
Overview
14
14
years of professional experience
Work History
Asset Protection Investigator
Walmart
04.2024 - Current
- Patrolled store and staffed designated posts for visible security presence to customers and associates.
- Resolved conflicts between employees or customers related to suspected thefts or other fraudulent activities professionally and diplomatically.
- Viewed store CCTV, alarm and exception reporting systems to monitor activity and detect theft.
Dispatcher
OEM of Cape May County
05.2023 - 03.2024
- Provided life-saving assistance with medical emergencies over the phone, guiding callers through proper procedures until help arrived.
- Dispatched 911 calls to police and made sure they had assistance when needed from each other and other first responders
- Effectively managed stressful situations, maintaining a calm demeanor while providing crucial support to both callers and first responders.
Asset Protection Investigator
Walmart
10.2022 - 05.2023
- Same as above
Police Civilian Dispatcher
Police Department of Philadelphia
04.2011 - 07.2022
- Prioritized a high volume of emergency calls and dispatched accordingly to the officers of the southwest division pf Philadelphia
- Responsible for protecting the officers lives as well as the civilians. In this aspect I have handled over 50 shootings and countless other emergencies
- Answered 911 calls with integrity and patience
Education
South Philadelphia High School
Broad & Snyder St.Skills
- Video Monitoring
- Incident Reporting
- Data entry
- Information gathering
- Multi-line phone system
- Caller engagement
- Call assessments
- Problem-solving
- Time management
- Prioritizing situations
Timeline
Asset Protection Investigator
Walmart
04.2024 - Current
Dispatcher
OEM of Cape May County
05.2023 - 03.2024
Asset Protection Investigator
Walmart
10.2022 - 05.2023
Police Civilian Dispatcher
Police Department of Philadelphia
04.2011 - 07.2022
South Philadelphia High School
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