Casey Woods-Spence
Houston,TX
Summary
Detail-oriented Asset Protection Investigator with expertise in video monitoring, incident reporting, and loss prevention strategies. Proven ability to conduct thorough investigations and train associates, contributing to enhanced security and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Asset Protection Investigator
Walmart
Houston, TX
06.2024 - Current
- Conducted thorough investigations of theft incidents to identify preventive measures.
- Analyzed surveillance footage to gather evidence for internal theft cases.
- Collaborated with store management to develop loss prevention strategies.
- Trained associates on asset protection protocols and theft prevention techniques.
- Monitored inventory discrepancies to ensure accurate reporting and accountability.
- Engaged with law enforcement when necessary to support criminal investigations.
- Patrolled store and staffed designated posts for visible security presence to customers and associates.
- Maintained a high level of confidentiality while handling sensitive information during investigations and reporting procedures.
Rental Sales Agent
Avis Budget Group
Austin, TX
12.2023 - 05.2024
- Assisted customers in selecting rental vehicles that met their needs and preferences.
- Processed rental agreements and payments efficiently to enhance customer satisfaction.
- Conducted vehicle inspections to ensure safety and compliance with company standards.
- Resolved customer inquiries and concerns promptly, maintaining high service quality.
- Maximized revenue by recommending appropriate rental products and upselling services to customers.
- Coordinated vehicle availability with other departments to accommodate last-minute requests or reservation changes.
Security Officer
Allied Universal Security Services
San Diego, CA
03.2021 - 12.2023
- Monitored premises to prevent and respond to security breaches.
- Conducted regular patrols to ensure safety of personnel and property.
- Assisted in training new staff on security protocols and procedures.
- Collaborated with law enforcement during incidents requiring police intervention.
- Prepared detailed reports documenting incidents and observations for management review.
- Responded promptly to alarms and emergencies, ensuring proper protocol adherence.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Head Driver/Furniture Mover
College Hunks Hauling Junk & Moving
Long Island, NY
10.2019 - 01.2022
- Led team in efficient route planning, optimizing delivery schedules and reducing transit times.
- Trained new drivers on safety protocols, operational procedures, and customer service standards.
- Monitored vehicle maintenance schedules, ensuring compliance with safety regulations and minimizing downtime.
- Developed strategies to enhance customer satisfaction through timely pickups and professional interactions.
- Operating different size trucks ranging from 12,16,26 feet. As well as junk trucks.
- Coordinated logistics for large-scale moving projects, managing resources and timelines effectively.
- Assisted in performance evaluations of driving staff, providing feedback for skill development and training needs.
- Developed strong relationships with clients, resulting in increased business opportunities and positive referrals.
Deck Seaman
US Navy
Waukegan, IL
09.2018 - 09.2019
- Operated and maintained deck equipment, ensuring safety and functionality during naval operations.
- Conducted routine inspections of vessels, identifying and addressing maintenance needs proactively.
- Collaborated with crew members to execute loading and unloading procedures efficiently.
- Assisted in navigation tasks, supporting senior officers in route planning and vessel positioning.
- Coordinated emergency drills, enhancing crew readiness and response capabilities in critical situations.
- Trained junior seamen on safety protocols and operational procedures, fostering a culture of compliance.
- Implemented process improvements for deck operations, increasing overall efficiency and effectiveness.
- Led teams during underway replenishments, streamlining logistics to ensure mission success under pressure.
Education
Electrician
Summit College
San Diego, CA12.2023
High School Diploma -
Treasure Coast High School
Port St. Lucie Florida05.2018
Skills
- Video monitoring
- Physical security
- Incident reporting
- Access control
- Crime prevention
- Security systems
- Asset recovery
- Video surveillance proficiency
- Investigative techniques
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Problem-solving abilities
- Attention to detail
Accomplishments
- Placed in the top 10 out of my region for most apprehensions for an asset protection investigator in a fiscal year.
- Served in the US Navy.
- Obtained my electricians diploma while working.
Timeline
Asset Protection Investigator
Walmart
06.2024 - Current
Rental Sales Agent
Avis Budget Group
12.2023 - 05.2024
Security Officer
Allied Universal Security Services
03.2021 - 12.2023
Head Driver/Furniture Mover
College Hunks Hauling Junk & Moving
10.2019 - 01.2022
Deck Seaman
US Navy
09.2018 - 09.2019
Electrician
Summit College
High School Diploma -
Treasure Coast High School