Cherie Cook
Houston,TX
Summary
Motivated customer service representative with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Overview
8
8
years of professional experience
Work History
Beauty Advisor
Sephora
Houston, TX
09.2024 - Current
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
Server
The Cheesecake Factory
Katy, TX
12.2021 - Current
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Maintained records of transactions made during shift as required by law or company policy.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions and recommended specials to increase profits.
Server/bartender
Texas Roadhouse
Columbus OH
12.2019 - 02.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Served high customer volumes during special events, nights, and weekends.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Front Desk Agent
Holiday Inn
Mansfield OH
11.2019 - 12.2020
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
- Scheduled reservations for groups and special events.
- Addressed customer needs in a timely manner.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
Customer Service Representative
StarTek
Mansfield , OH
07.2017 - 09.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
Education
High School Diploma -
Mansfeld Senior High
Mansfield, OH05-2017
Skills
- Guest Relations
- Information Protection
- Credit and cash payments
- Problem-solving skills
- Word Processing
- Office Management
- Oral and written communications
- Technical Support
- Data Entry
- Account updating
- Training experience
- Guest Engagement
- Strong Work Ethic
- POS operation
- Strong multitasking
- Responsible alcohol service
Timeline
Beauty Advisor
Sephora
09.2024 - Current
Server
The Cheesecake Factory
12.2021 - Current
Server/bartender
Texas Roadhouse
12.2019 - 02.2022
Front Desk Agent
Holiday Inn
11.2019 - 12.2020
Customer Service Representative
StarTek
07.2017 - 09.2019
High School Diploma -
Mansfeld Senior High