Cherie Garcia

• Sought ways to improve processes and services provided.
• Investigated and resolved accounting, service and delivery concerns.
• Managed timely and effective replacement of damaged or missing products.
• Delivered exceptional customer service by going above and beyond expectations when resolving part order issues
• Served as a liaison between repair facilities and vendors, ensuring timely communication and resolution of issues.
• Met customer call guidelines for service levels, handle time and productivity.
• Recommended, selected and helped locate and obtain out-of-stock product based on claim authorizations.
• Conducted thorough research to support decision-making processes for both internal teams and external clients.

• Ensure temporary employees met OSHA safety guidelines for work attire and other OSHA required trainings
• Resolved customer complaints to maintain high level of satisfaction.
• Communicated daily with Territory Sales Managers on any vacancies, overflow of available workers, and client complaints or needs
• Recruited, interviewed, and hired employees to fill temporary labor positions and provided positive feedback and engagement to ensure employees would continue with an assignment until job completed.
• Ensure all daily assignments filled at least 30 minutes prior to start time and assist other branches in filling their open assignments

• Coached staff in selling techniques, jewelry and general merchandise testing, inventory control, customer service, and communication.
• Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and staying up-to-date on all local/state/federal laws and regulations updates.
• Cultivated and strengthened lasting client relationships.
• Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
• Assisted in recruiting, hiring and training of team members.
• Handled problematic customers to assist lower-level employees and maintain excellent customer service.
• Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
• Interacted well with customers to build connections and nurture relationships.
• Managed inventory control, cash control, and store opening and closing procedures.

Pursuing a degree in business administration