Cherie Johnson
North Lauderdale,FL
Summary
Dedicated office professional with a track record of punctuality and a positive attitude. Seeking a growth-oriented organization where skills and commitment can contribute to team success. Proficient in MS Office and experienced in handling busy medical office tasks.
Overview
22
22
years of professional experience
Work History
Patient Access Representative II
Site360 Industries
St. Petersburg
01.2022 - Current
- Assist patients with scheduling appointments and resolve issues efficiently
- Provide support to the team, ensuring smooth operations.
Patient Access Representative
Spectraforce Technologies
Raleigh
01.2021 - 01.2022
- Managed patient interactions for a fast-paced NYU hospital and imaging center
- Performed administrative tasks, including overseeing patient admittance and dismissal.
Sr. Customer Service Representative
FedEx Corporation
Fort Lauderdale
01.2016 - 01.2020
- Handled customer inquiries and issues related to packages
- Performed data entry and communication tasks, ensuring accurate and timely service.
Teacher Assistant
Endeavour Primary Learning Center
Lauderhill
01.2003 - 01.2016
- Planned and implemented classroom activities for Head Start students
- Effectively communicated with parents to support student development.
Education
Certification -
Highly Qualified Title I
Fort Lauderdale, FL01.2010
Early Childhood Professional Certificate -
Sheridan Technical Center
Hollywood, FL01.2010
High School Diploma -
Boyd Anderson High School
Lauderdale Lakes, FL01.1990
45-Hour Childcare Certification -
Department of Children & Families
FLSkills
- Superior computer skills with Microsoft Office Suite, Epic, and Practice Plus
- Strong communication abilities, both written and verbal
- Over 7 years of experience in remote work environments
- Patient Education
- Problem-Solving
- Customer Service
- Appointment Scheduling
- Work Quality Evaluation
- HIPAA Compliance
- Insurance Verification
- Training Coordination
- Quality Assurance
- Insurance company knowledgeable
- Scheduling Diagnostic Procedures
- Medical Terminology
- Flexible Schedule
- Eligibility Determination
- Medical Billing
- Patient Registration
- Process Improvement
- Phone and Email Etiquette
- Call Screening
- Insurance Billing
- Information Collection
- Team Collaboration
- System Updating
- Relationship Building
Timeline
Patient Access Representative II
Site360 Industries
01.2022 - Current
Patient Access Representative
Spectraforce Technologies
01.2021 - 01.2022
Sr. Customer Service Representative
FedEx Corporation
01.2016 - 01.2020
Teacher Assistant
Endeavour Primary Learning Center
01.2003 - 01.2016
Certification -
Highly Qualified Title I
Early Childhood Professional Certificate -
Sheridan Technical Center
High School Diploma -
Boyd Anderson High School
45-Hour Childcare Certification -
Department of Children & Families
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