Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chotsani Gooden

Houston

Summary

Experienced healthcare customer service professional with over 20 years in clinical and insurance settings. Expertise includes patient access operations, insurance verification, appointment scheduling, and high-volume call center support. Committed to maintaining HIPAA compliance while delivering accurate and empathetic service to patients and providers.

Overview

14
14
years of professional experience

Work History

Patient Access Representative II

Houston Methodist Hospital
Houston
01.2021 - Current
  • Coordinate patient communications, scheduling, documentation, and service requests using Epic.
  • Resolve patient concerns with professionalism while ensuring HIPAA compliance.
  • Collaborate with clinical and administrative teams to support efficient patient care delivery.

Outbound Customer Service Representative (Remote)

TriWest Healthcare Alliance
Phoenix
01.2016 - 01.2020
  • Managed 500+ outbound calls weekly and scheduled 50+ patient appointments daily.
  • Coordinated provider authorizations and consistently maintained 90%+ quality audit scores.
  • Cross-trained to support inbound customer service operations.

Patient Service Representative

LSU Healthcare Network
New Orleans
01.2012 - 01.2015
  • Coordinated patient scheduling, insurance verification, and authorizations to ensure seamless patient experience.
  • Received Customer Service Excellence Award for delivering exceptional support to patients.

Education

High School Diploma -

Smyrna High School
Smyrna, TN

Skills

  • Patient Access & Registration
  • Insurance verifications
  • Appointment Scheduling
  • Epic EHR
  • Healthcare Customer Service
  • Medical Terminology
  • Medical records management
  • HIPAA Compliance
  • Call center operations
  • Remote Customer Support
  • Problem Resolution
  • Microsoft Office Suite

Timeline

Patient Access Representative II

Houston Methodist Hospital
01.2021 - Current

Outbound Customer Service Representative (Remote)

TriWest Healthcare Alliance
01.2016 - 01.2020

Patient Service Representative

LSU Healthcare Network
01.2012 - 01.2015

High School Diploma -

Smyrna High School
Chotsani Gooden