CHERIE L GUITRON
Alice,TX
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
8
8
years of professional experience
Work History
Patient Access Representative
Brightree
Peachtree Corners, GA
12.2022 - Current
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Communicated financial obligations to patients and collected fees at time of service.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Reviewed eligibility responses to assess patient benefit level and prepare estimates.
- Collaborated with clinical and administrative staff to meet patient needs.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
Customer Service Representative
Harte Hanks
San Antonio, TX
11.2022 - 01.2023
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Educated customers on special pricing opportunities and company offerings.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Improved customer service wait times to mitigate complaints.
CNA
Modoc Medical Center
Alturas, CA
01.2022 - 08.2022
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation
- Distributed drinking water and nourishment to residents
- Observed and reported unusual symptoms and changes to charge nurse
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status
- Exhibited compassionate care and communication regarding issues surrounding death and dying
- Assisted residents in preparing for activities and social programs.
- Answered signal lights, bells or intercom systems to determine resident needs.
Activities Director
Modoc Medical Center
Alturas, CA
09.2020 - 08.2022
- Used one-on-one meetings and small groups to engage residents in facility life
- Helped residents participate in activities with basic and advanced mobility support
- Organized special trips for residents and accompanied groups throughout each excursion
- Assisted residents with developing and maintaining positive social skills, mental aptitude, confidence and strong interpersonal connections
- Updated facility schedule and related records
- Upheld positive quality of life standards for residents of all ability levels
- Established, identified and assessed event goals and intended outcomes
- Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues
- Developed events and programs in consideration of needs, abilities and interests of participants
- Planned, organized, facilitated and promoted diverse recreational programs
- Coordinated daily schedule of activities to assigned campers and managed transitions to ensure timely arrival
- Assisted with transporting and escorting program participants to, from and within program activity locations and on external trips.
Patient Sitter
Modoc Medical Center
Alturas, CA
09.2020 - 08.2022
- Aided with mobility and independence for disabled individuals and continually monitored safety
- Improved patient outlook and daily living through compassionate care
- Tracked and reported clients' progress based on observations and conversations
- Developed strong and trusting rapport with patients to facilitate smooth, quality care
- Adhered to industry best practices, safety protocols and company policies
- Maintained compliance with HIPAA protocols to safeguard patient privacy.
Front Desk Receptionist
Best Western Hotel
Alturas, CA
05.2015 - 09.2018
- Answered telephones and greeted visitors to assist, answer questions and direct
- Input customer data into reservation systems and updated to reflect room changes
- Maintained office equipment, scheduling service to repair issues
- Coordinated meetings, scheduling conference rooms and sending calendar invitations to attendees
- Signed for packages, recorded deliveries and distributed to personnel
- Received incoming calls and coordinated with staff to fulfill customer requests
- Explained policies and procedures to visitors
- Showed off dining areas, pool, spa and fitness center to prospective and current guests
- Responded to inquiries and room requests made online, by phone and via email
- Handled payment processing and provided customers with receipts and proper bills and change.
Education
CNA -
Modoc Medical Center
01.2022
Alturas Certificate: Therapeutic Recreation -
Kaplan College
05.2009
Some College (No Degree) - Activities Director Course
Healthy Solutions
San Diego, CASkills
- Observation Documentation
- Emotional and Social Support
- Medical Terminology Knowledge
- Quick Problem Solver
- Regulatory compliance
- Insurance company knowledgeable
- Medical billing
- Recording histories
- Friendly, positive attitude
- Active listening
- Microsoft Office
- Customer service
- Communication
- Troubleshooting
Timeline
Patient Access Representative
Brightree
12.2022 - Current
Customer Service Representative
Harte Hanks
11.2022 - 01.2023
CNA
Modoc Medical Center
01.2022 - 08.2022
Activities Director
Modoc Medical Center
09.2020 - 08.2022
Patient Sitter
Modoc Medical Center
09.2020 - 08.2022
Front Desk Receptionist
Best Western Hotel
05.2015 - 09.2018
CNA -
Modoc Medical Center
Alturas Certificate: Therapeutic Recreation -
Kaplan College
Some College (No Degree) - Activities Director Course
Healthy Solutions
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