Cherie Moreno-Martin
Stockton,CA
Summary
Hardworking employee with four years of experience in customer service, multitasking, and time management. Committed to giving every customer a positive, memorable experience. Adaptable and can thrive in fast-paced environments. Willing to expand my knowledge, and eager to learn new skills.
Overview
5
5
years of professional experience
Work History
Manager/Gas Station Clerk
My Mini Mart Gas Station
Stockton, California
03.2021 - 10.2025
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or difficult situations, developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Recruited and hired qualified candidates to fill open positions, assessing team member's skill sets and assigning tasks accordingly for optimal efficiency.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Verified age of customers purchasing alcohol or tobacco products with valid ID.
- Greeted customers entering the gas station and provided assistance when needed.
- Maintained cleanliness of store by sweeping floors, wiping counters and restocking shelves.
- Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
- Stocked shelves with merchandise such as snacks, drinks and other convenience items.
Cashier Team Lead
Sinclair Gas Station
Stockton, California
05.2020 - 03.2021
- Supervised cashier team, ensuring compliance with cash handling procedures and customer service standards.
- Verified age of customers purchasing alcohol or tobacco products with valid ID.
- Greeted customers entering the gas station and provided assistance when needed.
- Maintained cleanliness of store by sweeping floors, wiping counters and restocking shelves.
- Provided excellent customer service by addressing complaints promptly and courteously.
- Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
- Operated cash register to process transactions accurately and efficiently.
- Stocked shelves with merchandise such as snacks, drinks and other convenience items.
Education
High School Diploma -
Merlo Institute of Environmental Technology
Stockton, CA05-2016
Skills
- Customer service
- Team leadership
- Cash handling procedures
- Complaint resolution
- Problem solving
- Time management
- Adaptability
- Vendor management
Timeline
Manager/Gas Station Clerk
My Mini Mart Gas Station
03.2021 - 10.2025
Cashier Team Lead
Sinclair Gas Station
05.2020 - 03.2021
High School Diploma -
Merlo Institute of Environmental Technology