Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
CHERIE Welch

CHERIE Welch

American Falls

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

Allstate
American Falls
12.2014 - 04.2024
  • Assisted customers with policy inquiries and claims processing.
  • Resolved customer issues through effective communication and problem-solving techniques.
  • Provided product information to help customers make informed decisions about coverage.
  • Collaborated with team members to improve service delivery and client satisfaction.
  • Handled billing inquiries, ensuring accurate information and timely responses to clients.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.

General Laborer

Simpler potatoes
Aberdeen
09.2009 - 06.2014
  • Operated machinery for efficient potato processing and packaging.
  • Maintained cleanliness and organization in production areas.
  • Assisted in loading and unloading shipments of raw materials.

Education

High School Diploma -

Pocatello High School
Pocatello, ID
05-1983

Skills

  • Customer service
  • Claims processing
  • Policy inquiries
  • Billing management

Timeline

Customer Service Representative

Allstate
12.2014 - 04.2024

General Laborer

Simpler potatoes
09.2009 - 06.2014

High School Diploma -

Pocatello High School

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