CHERIE M. PESCHANG

Scrum Advocacy & Implementation: Championed Scrum best practices and played a pivotal role in introducing Sprint Reviews and Retrospectives company-wide. This transformational effort increased team alignment, feedback loops, and continuous improvement

Training Material Development & Facilitation: Created comprehensive training materials tailored for Product Owners, emphasizing the significance, value, and purpose of Scrum events. Conducted training sessions to instill a deeper understanding and appreciation for the Agile framework, fostering a culture of iterative development and stakeholder collaboration.

AEOB Notification Implementation:

Spearheaded the translation of the Federal No Surprises Act - Advanced Explanation of Benefits (EOB) specifications into technical stories, successfully aligning with compliance objectives.

Corrected Claims Enhancement Initiative: Led a transformative project that streamlined claim processing by introducing an automated matching system for corrected claims, reducing manual handling by over 240,000 claims annually.

Cross-functional Team Leadership: Guided cross-functional teams through multiple high-impact product launches, consistently meeting project milestones and surpassing stakeholder expectations.

• Owned and prioritized product backlog.
• Oversaw entire product deployments from vision and creation to rollout and delivery.
• Managed implementation of new features by outlining plans and specifications such as how, where and when each component would work.
• Allocated and approved team resource usage.

Patient Driven Payment Model Implementation

• Drove visionary product definitions and expertly translated complex Centers for Medicare and Medicaid Services (CMS), Patient Driven Payment Model (PDPM) specifications into well-defined business requirements, user stories, and impactful wireframes.
• Created and presented training to key audiences (i.e. call center reps, C level executives, partners).
• Oversaw entire product deployments from vision and creation to rollout and delivery.
• Managed implementation of new features by outlining plans and specifications such as how, where and when each component would work.
• Coordinated with software developers to create custom features and reports to achieve client goals.
• Allocated and approved team resource usage.
• Owned and prioritized product backlog.

• Facilitated Agile Ceremonies: Conducted Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives, ensuring team alignment and momentum.
• Team Collaboration & Mentoring: Actively coached the development team on best practices in Agile/Scrum, fostering a culture of continuous improvement and adaptive planning.
• Impediment Removal: Proactively identified and resolved roadblocks, enabling the team to maintain focus on sprint objectives and achieve optimal productivity.
• Stakeholder Communication: Bridged the gap between stakeholders and development teams, ensuring clear communication of product vision, priorities, and feedback.
• Backlog Management: Collaboratively worked with the Product Owner to prioritize, refine, and ensure a well-groomed product backlog, aligning with the product's strategic goals.
• Conflict Resolution: Navigated team disagreements, ensuring a harmonious and productive working environment while upholding Scrum values.
• Metrics & Reporting: Tracked and communicated team velocity and sprint/release progress through Agile metrics, providing visibility to stakeholders and ensuring informed decision-making.
• Team Leadership: Fostered a collaborative environment, emphasizing transparency, respect, and commitment, resulting in increased team morale and productivity.
• Stakeholder Education: Conducted workshops and training sessions for stakeholders unfamiliar with Agile/Scrum, ensuring alignment and understanding of the framework's values and principles.

Physician Order Suite Transition

• Spearheaded and flawlessly executed the comprehensive requirements gathering efforts for the seamless transition of the Physician Order Entry and Orders Administration from a Legacy application to a cutting-edge web-based platform.
• Worked closely with Business Stakeholders to define the enhanced version of existing product suite.
• Successfully conducted user research and customer feedback analysis, translating insights into actionable product enhancements that led to a 25% boost in overall customer satisfaction and a 15% reduction in customer support tickets.
• Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
• Managed team performance by implementing measurable metrics to track delivery of supporting requirement artifacts.
• Mentored teams and streamlined backlog refinement techniques through evolution of delivery cycles, establishing framework to support agile methodology implementations.

Scrum Training Development & Facilitation: Created comprehensive Scrum training materials tailored to various roles within the organization, from Business Analysts to Developers and Management. Conducted engaging training sessions to ensure teams adopted and upheld Scrum principles effectively.

Scrum Coaching: Acted as a Scrum Coach for both technical and non-technical teams, emphasizing the importance of agile principles, iterative development, and continuous feedback. Mentored individuals in their roles to optimize team performance and product outcomes.

Transformative Initiatives: Spearheaded the Nursing Workspace Redesign, focusing on gathering comprehensive requirements to provide cutting-edge UI solutions for clinical professionals in diverse healthcare settings. Identified areas of possible system improvement to enhance overall business performance, accounting for budgetary concerns and business goals.

• Provided and supported implementation of business solutions by identifying business needs and carrying out necessary practices and processes.
• Analyzed proposed and extant systems for technological limitations and conformation with current technology needs.
• Conducted meetings with junior staff members to discuss program specifications and process models.
• Conducted interviews with potential clients to assess system performance needs, budgets and other factors.