Cheriend Williams
Avondale,AZ
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Teleperformance Guyana
09.2019 - 10.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Customer Service Representative
Qualfon Guyana
03.2010 - 05.2016
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Handled customer inquiries and suggestions courteously and professionally.
- Provided primary customer support to internal and external customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
Education
Data Operation Level 1
Government Technical Institute
Georgetown, Guyana09.2020
Liberal Arts And General Studies
Tutorial High School
Georgetown Guyana08.2009
Skills
- Call Management
- Data Collection
- Appointment Scheduling
- Data Entry
- Technical Support
- Active Listening
- Live Chat Support
Timeline
Customer Service Representative
Teleperformance Guyana
09.2019 - 10.2021
Customer Service Representative
Qualfon Guyana
03.2010 - 05.2016
Data Operation Level 1
Government Technical Institute
Liberal Arts And General Studies
Tutorial High School
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