Cherienne Blackman
Mina & Dimi’s Greekhouse
San Antonio,TX
13
years of professional experience
Dedicated Customer Service Professional with 15 years of experience delivering exceptional support and resolving concerns to enhance customer satisfaction. Developed strong adaptability and reliability while contributing to team collaboration and improving service standards. Committed to creating positive customer experiences and achieving organizational goals.
Work History
Lead Server/Trainer
1 Year 4 Months- Educated customers and supported wait staff with food and beverage knowledge, enhancing overall service quality.
- Coordinated front-of-house staffing and developed performance-driven strategies to optimize operations and elevate the customer experience.
- Coordinated front-of-house staffing and developed strategies to optimize operations and improve customer experience.
- Utilized extensive food and beverage knowledge to educate customers and support wait staff in delivering exceptional service.
Production Worker
10 Months- Conducted equipment inspections to ensure quality, cleanliness, and compliance, facilitating accurate grading decisions.
- Executed inventory management processes, ensuring correct equipment tagging by color and adherence to store system requirements.
- Operated production machinery to ensure efficient workflow and product quality.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
FOH Team Member
4 Years 2 Months- Adapted swiftly between diverse responsibilities, maintaining seamless workflow and enhancing team productivity.
- Demonstrated leadership skills that motivated team members and fostered a welcoming atmosphere for guests.
- Implemented service protocols that increased guest satisfaction by 5% and improved overall service efficiency
- Leveraged knowledge of flavor profiles to recommend paired wines and specialty cocktails, enhancing guest dining experience.
Supervisor of Operations
4 Years 11 Months- Directed a team of twenty in coordinating workshop equipment orders and logistics, ensuring efficient preparation and successful event execution.
- Conducted thorough equipment inspections prior to dispatch, ensuring quality, reliability, and readiness for successful event execution.
- Collaborated with production managers, sales designers, and shop managers to ensure precision in project specifications.
- Managed inventory of company equipment and supplies, optimizing availability for seamless operations.
Call Center Sales Representative
8 Months- Resolved customer inquiries with accurate information and efficient problem-solving techniques.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Led initiatives to optimize response times, resulting in improved overall customer experience ratings.
Education
- Theology
Vice President
High School Diploma - General Education
Skills
Service coordination
Guest relations
Customer engagement
Staff training and development
Performance management
Time management
Documentation and reporting
Leadership development
Multitasking Abilities
Professional demeanor
Timeline
Lead Server/Trainer
Mina & Dimi’s Greekhouse
03.2025 - 07.2026Read More
Production Worker
Goodwill Industries
05.2024 - 03.2025Read More
FOH Team Member
CORNER SOCIAL
03.2019 - 05.2023Read More
Supervisor of Operations
Bentley Meeker Lighting & Staging, Inc.
04.2014 - 03.2019Read More
Call Center Sales Representative
Bedford-Stuyvesant Resoration
08.2013 - 04.2014Read More
Wingate High School
High School Diploma from General Education
Read More
St Philips College
from Theology
Read More