Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Courtney Thornton

Courtney Thornton

Newport Beach,California

Summary

Dynamic and results-oriented professional with extensive experience in the hospitality sector, notably at Muldoon's Irish Pub. Excelled in upselling strategies and customer service, significantly boosting sales. Proven expertise in POS systems and team leadership, adept at enhancing team performance and customer satisfaction. Recognized for outstanding event coordination and effective communication, driving referrals and business growth.

Overview

10
10
years of professional experience

Work History

Lead Server/Trainer

Muldoon's Irish Pub
03.2020 - Current
  • Work in a fast-paced environment.
  • Set a positive tone for the entire dining experience as the first point of contact for incoming guests.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Increased sales significantly by upselling higher-end products to customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • I worked private events for the restaurant.
  • TOAST and ALOHA trained.
  • Knowledge of all beers and cocktails, and comfortable explaining them.
  • Shift lead for all private events held at Muldoon's.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.

Server/Trainer

Malarky's
03.2019 - 12.2023
  • Serve tables in fast-paced environment
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.
  • Upsold high-profit items to enhance sales numbers.
  • Served food and beverages promptly with focused attention to customer needs.
  • Promoted from Server, to Lead Server Trainer, to Bartender.
  • Was asked to help go open their new restaurant.

Server/Trainer

Mutt Lynch's
03.2015 - 03.2020
  • Work in a fast-paced bar atmosphere
  • Serve tables their drinks, food and handle money
  • Work events for the restaurant
  • Pour beers and make cocktails
  • Trained new servers
  • Make the guest time at our bar fun, safe, and enjoyable

Education

Associate of Arts - Communications

Coastline Community College
Fountain Valley, CA
05-2025

Skills

  • Customer service
  • Food Handlers
  • POS trained
  • ALOHA and TOAST trained
  • Top Sales Awards
  • Upselling strategies
  • Team motivation
  • Event coordination
  • Employee training
  • Team collaboration
  • Communication skills
  • Server coaching
  • Shift management
  • Task delegation
  • Cross-training
  • Kitchen staff coordination
  • Effective customer upselling

References

  • Duane Davis, General Manager of Lounge Group Locations, (678) 464-7853
  • Micah Noah, Operations of Lounge Group Restaurants, (949) 331-8124
  • Chris Wright, Previous General Manager of Muldoon's, (714) 655-0089

Timeline

Lead Server/Trainer

Muldoon's Irish Pub
03.2020 - Current

Server/Trainer

Malarky's
03.2019 - 12.2023

Server/Trainer

Mutt Lynch's
03.2015 - 03.2020

Associate of Arts - Communications

Coastline Community College

Similar Profiles

CREATE PROFILE
Courtney Thornton