Courtney Thornton
Newport Beach,California
Overview
9
9
years of professional experience
Work History
Lead Server/Trainer
Muldoon's Irish Pub
03.2020 - Current
- Work in a fast-paced environment
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Increased sales significantly by upselling higher-end products to customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Worked private events for the restaurant.
- TOAST and ALOHA trained.
- Knowledge of all beers and cocktails and comfortable explaining them.
Server/Trainer
Malarky's
03.2019 - 12.2023
- Serve tables in fast-paced environment
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Upsold high-profit items to enhance sales numbers.
- Served food and beverages promptly with focused attention to customer needs.
- Promoted from Server, to Lead Server Trainer, to Bartender.
Server/Trainer
Mutt Lynch's
03.2015 - 03.2020
- Work in a fast-paced bar atmosphere
- Serve tables their drinks, food and handle money
- Work events for the restaurant
- Pour beers and make cocktails
- Trained new servers
- Make the guest time at our bar fun, safe, and enjoyable
Education
Skills
- Customer service
- Food Handlers
- POS trained
- ALOHA and TOAST trained
- Top Sales Awards
- Time Management
- Multi-Tasker
- Cicerone Certified
- Upselling strategies
- Team motivation
References
- Duane Davis, General Manager, (678) 464-7853
- Micah Noah, Operations of Lounge Group Restaurants, (949) 331-8124
- Jeff Darden, Previous General Manager, (310) 729-8933
Timeline
Lead Server/Trainer
Muldoon's Irish Pub
03.2020 - Current
Server/Trainer
Malarky's
03.2019 - 12.2023
Server/Trainer
Mutt Lynch's
03.2015 - 03.2020