MONICA CUIN

• Guided and mentored servers to enhance efficiency and guest satisfaction.
• Monitored dining room operations, overseeing table assignments and pacing of courses.
• Ensured timely service by addressing guest needs promptly and professionally.
• Coordinate with the kitchen and bar: Communicate effectively with kitchen and bar staff to ensure food and beverage orders are accurate and timely.
• Ensure Cleanliness and Organization: Maintain the cleanliness of service areas and the dining room, and ensure that staff follow health and safety regulations.
• Assist with Opening/Closing Duties: Help set up the dining area before service, and assist with closing procedures at the end of the shift.
• Train New Staff: Provide training and mentorship to new hires, ensuring consistency in service standards and restaurant procedures.

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• Managed maintenance requests and coordinated team access.
• Ensured building safety, security, and compliance with protocols.
• Facilitated move-ins, orientations, and inspections.
• Resolved lockout issues and reprogrammed key fobs.
• Addressed resident complaints and enhanced satisfaction.
• Prepared daily shift reports and ensured operational awareness.
• Provided feedback to improve the resident experience.

• Coordinated patient appointments across various domains.
• Verified demographic and insurance information for accuracy.
• Ran morning reports, printed schedules, and prepped for the Doctor's huddle.
• Maintained waiting room aesthetics and replaced patient refreshments.
• Greeted patients, followed Covid-19 protocols, and scheduled follow-ups.
• Proficient in OASYS and WEAVE software.
• Managed files, marketing calendar, and delivery routes for referring doctors.
• Organized and delivered food and gifts to referring doctors' offices.
• Planned and executed office social and educational activities, tracking costs.

• Executed opening and closing procedures, including cash management and store readiness for customers.
• Supervised store operations as Manager on Duty, maintaining service and sales standards.
• Delivered exceptional customer service, resolving issues to ensure positive shopping experiences.
• Supported team in achieving sales goals through product knowledge and effective upselling strategies.
• Facilitated onboarding and training of new associates to align with customer service expectations.
• Maintained visual merchandising standards, ensuring a clean, organized, and well-stocked store.
• Assisted with inventory management, including receiving shipments and maintaining accuracy.
• Enforced loss prevention strategies to safeguard store assets.