Nicholas Albino
Broadalbin
Summary
Seasoned Owner/Operator with relevant experience in business management and operations. Possess skills in team leadership, strategic planning, and customer service. Known for driving operational growth and achieving business goals. Contributed to profitability and success of previous ventures through effective oversight and hands-on involvement.
Overview
18
18
years of professional experience
1996
1996
years of post-secondary education
Work History
Owner/Operator
NCA ATM Systems
Broadalbin
03.2022 - Current
- ATM service
- Managed daily operations of ATM services and installations.
- Oversaw maintenance and repairs of ATM equipment and software.
- Coordinated logistics for ATM placement and removal.
- Developed relationships with vendors for supply chain efficiency.
- Implemented inventory management for parts and equipment.
- Ensured compliance with industry regulations and safety standards.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Negotiated contracts with clients for products or services rendered by the company.
Insurance Specialist
Cavanagh and Alessandro
The Bronx
07.2008 - 12.2022
- Managed client insurance inquiries and provided detailed policy information.
- Coordinated with underwriters to assess risk and determine coverage options.
- Reviewed and processed insurance claims for accuracy and compliance.
- Educated clients on policy benefits and coverage details during consultations.
- Resolved disputes between clients and insurers effectively and professionally.
- Maintained accurate records of client interactions and policy changes in systems.
- Collaborated with team members to enhance operational efficiency in service delivery.
- Reviewed insurance policies to ensure compliance with existing regulations.
- Closed sales on new policies by presenting insurance options to customers accurately and efficiently.
- Managed denials, late payments, extensions and other special circumstances by following up with relevant parties.
- Maintained accurate records of all transactions related to insurance policies.
- Ensured that customer data was kept confidential at all times in accordance with applicable laws and regulations.
- Negotiated terms of agreements with customers regarding coverage options and premiums.
- Responded promptly to customer inquiries about their policies and provided timely updates as needed.
- Collaborated with carriers to resolve discrepancies in insurance payments.
- Fostered relationships with customers to expand customer base and retain business.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Counseled prospects and policyholders on coverage, limits and regulations.
- Monitored clients' insurance coverages to ensure changing needs were met.
Education
General Equivalence Diploma
The Bronx, New YorkSkills
- ATM management
- Inventory management
- Compliance oversight
- Vendor negotiations
- Service delivery
- Customer relationship management
- Policy negotiation
- Operational efficiency
- Problem solving
- Effective communication
- Time management
- Attention to detail
- Conflict resolution
- Performance analysis
- Finance management
- Negotiation
- Business operations management
- Cashflow management
- Relationship management
- Delivery scheduling
- ATM maintenance
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Owner/Operator
NCA ATM Systems
03.2022 - Current
Insurance Specialist
Cavanagh and Alessandro
07.2008 - 12.2022
General Equivalence Diploma