Rosalina Larios

Fintech Solutions

• Enhanced customer satisfaction by resolving inquiries with knowledgeable and friendly service.
• Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
• Developed innovative ideas and solutions that improved team performance and outcomes.

Operated in a call center, assisting customers with inquiries.

Troubleshooting devices

• Oversaw card settlement and movement approvals; adjusted accounts, verified general ledger entries, reviewed and approved team journal entries, resolved reconciliation discrepancies, and completed EOM and EOY account reconciliations
• Managed cash advance payment inquiries and reviewed card rules for compliance.
• Pulled financial audit reports and retained compliance documentation to ensure adherence to regulatory standards
• Managed product lifecycle from development to launch., project management
• Regularly updated and maintained dept. procedures

• Conducted hiring process for new team members., Sourced candidates to fill open positions., train, coach, holiday/ vacation approvals, timecard review and approval, KPI audits, performance review delivery, Assisted team in development planning
• Managed Card fraud, Card disputes, Check disputes, ACH disputes, Wires, P2P disputes, Reviewed video on demand transactions for compliance.
• Executed operational efficiencies, documenting hours saved to enhance workflow
• Regularly updated and maintained dept. procedures
• Conducted cross-team meetings and department sessions to foster collaboration and team building
• Generated financial audit reports for review. for financial audits, retain compliance documentation, review and decision member and senior management escalations, gathered and researched documents for BBB and NCUA complaints
• Oversaw product lifecycle from development to launch., project management