Cherin Tewanema
Tempe,Arizona
Work Preference
Work Type
Full TimeContract WorkLocation Preference
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany CulturePersonal development programsHealthcare benefitsCareer advancementSummary
Dynamic and results-driven professional with over 15 years of experience in restaurant management, specializing in operational efficiency, team leadership, and customer satisfaction. Proven track record of increasing sales and profits, managing large teams, and enhancing community engagement. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Currently pursuing a BS in Community Health Education and seeking to leverage extensive management skills and customer service expertise in a new career environment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Remote Gate Management
Amazon
10.2025 - Current
- Facilitated remote gate operations for thousands of drivers nationwide through two-way audio/video communication to verify truck specifications.
- Engaged with approximately 200 drivers daily, employing exceptional communication skills to ensure clarity and understanding.
- Adapted quickly to multiple systems, ensuring seamless integration and functionality in fast-paced environments.
- Guaranteed accuracy and precision in documentation and reporting processes.
- Navigated dynamic work settings with a strong sense of urgency, ensuring timely completion of critical objectives.
Phone Advisor
Fortune 500 Company-NDA Signed
06.2024 - 04.2025
- Managed over 150 incoming customer calls regarding account inquiries.
- Facilitated timely processing of refunds, addressed customer inquiries and resolving issues efficiently.
- Supported troubleshooting efforts for products to ensure optimal functionality and user experience.
- Achieved and sustained results above required metrics, contributing to overall organizational goals.
- Provided exceptional customer service through effective communication and active listening techniques.
- Assisted in resolving complex customer inquiries, ensuring satisfaction and loyalty.
Restaurant General Manager
WKS Restaurant Group
02.2009 - 09.2023
- Directed all aspects of day-to-day restaurant operations, including sales growth, profit optimization, and guest satisfaction.
- Supervised and motivated a diverse team of up to 45 associates, ensuring effective training and development to meet company standards.
- Managed inventory levels and implemented cost control measures, optimizing food and non-food item usage in alignment with company guidelines.
- Executed new programs and made operational adjustments to enhance guest satisfaction and operational efficiency.
- Ensured compliance with local, state, and federal regulations, maintaining high standards of health and safety.
- Developed and implemented strategies to manage controllable expenses, including labor, cash, and food costs.
- Financial reports were analyzed to identify areas for improvement and implemented plans to address them.
- Fostered a positive work environment and effective communication, addressing employee relations issues and administering disciplinary actions as needed.
- Engaged with the community through fundraisers and local events, enhancing brand visibility and increasing restaurant traffic.
Education
BS - Community Health Education
01.2026
Associate of Science (A.S.) - Science
07.2025
Skills
- Leadership development
- Cost management
- Exceptional customer service
- Inventory control
- Financial reporting
- Public engagement and event management
- Understanding of compliance standards
- Clear communication
- Positive interpersonal skills
- Proficient in teamwork
- Service excellence
- Effective problem resolution
Certification
- Food Safety Certification
- The Always Food Safe Company
- November 2022 – November 2027
Professional Development
Engaged in ongoing professional development through coursework and certifications relevant to career transition goals.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Remote Gate Management - Amazon
10.2025 - Current
Phone Advisor - Fortune 500 Company-NDA Signed
06.2024 - 04.2025
Restaurant General Manager - WKS Restaurant Group
02.2009 - 09.2023
UNM-Gallup - Associate of Science (A.S.), Science
UNM - BS, Community Health Education