Resourceful manager skilled in problem resolution and efficient multi-tasking. Expertise in training and coaching teams to optimize workflows. Ready to leverage strong time management skills to enhance operational performance.
Overview
11
11
years of professional experience
Work History
General Manager
Byrne Dairy
Syracuse, NY
12.2023 - Current
Supervised daily workflows, focusing on optimizing efficiency while maintaining strict adherence to quality standards.
Analyzed departmental workflows and established operational strategies to drive productivity improvements across all teams.
Directed cross-functional teams to enhance resource allocation and elevate service delivery.
Refined inventory management strategies to support operational efficiency and reduce waste.
Assistant Manager
NCR
Syracuse, NY
01.2015 - 12.2023
I helped maintained a Website that NCR used called SBONet. It is a back office web site used by Wendy's. They used our website to help maintain their inventory, Labor and recipes.
I trained all new employees in Wendy's and for NCR. I would also have separate training with the owners to how to work through the web site to help maintain their company.
Created new recipes that would come out and link them to the plu's to the menus.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.