Summary
Overview
Work History
Education
Skills
Certification
Technology Skills
Timeline
Generic

Cherish Carlson

Program Manager
Richmond,VA

Summary

Results-driven healthcare advocate with over 20 years of experience in population health management, clinical operations, and strategic business development. Adept at driving value-based care initiatives, optimizing healthcare delivery models, and leading interdisciplinary teams to improve patient outcomes. Strong expertise in healthcare analytics, regulatory compliance (CMS, DMAS, Joint Commission), risk management, and operational efficiencies. Passionate about developing innovative programs that enhance care coordination, reduce hospitalizations, and promote patient-centered care. Seeking to leverage leadership skills as Vice President of Population Health and Clinical Operations to drive strategic growth and high-quality healthcare solutions.

Overview

10
10
years of professional experience
8
8
years of post-secondary education
3
3
Certifications

Work History

Program Manager

Bayada Home Health Senior Living Solutions
Richmond , Virginia
02.2023 - Current
  • Oversee program structure, service quality, and operational efficiencies for nine communities, leading a team of 15+ clinical professionals
  • Drive population health initiatives that reduce hospital readmissions and improve patient outcomes
  • Utilize KPIs and data analytics to identify trends, inform strategic decisions, and enhance business development
  • Strengthen stakeholder relationships by collaborating with payers, providers, and community partners
  • Implement evidence-based health programs focused on chronic disease management and preventive care

Clinical Liaison / Physical Therapist Assistant

HCA VA Healthcare at Home
Richmond, Virginia
12.2021 - 02.2023
  • Managed care transitions from acute care to home health, ensuring seamless discharge planning and care coordination
  • Ensured adherence to CMS guidelines for home health services, improving compliance and quality of care
  • Developed partnerships with hospital case managers, physicians, and healthcare teams to facilitate patient-centered solutions
  • Provided data-driven recommendations to reduce readmissions and enhance patient safety

Director of Rehabilitation

Cardiac Connections Home Health Care
Chesterfield, Virginia
03.2020 - 12.2021
  • Led rehabilitation department operations, optimizing workflows and ensuring compliance with CMS, DMAS, and Joint Commission standards
  • Designed and executed strategies to improve clinical performance, patient satisfaction, and business growth
  • Conducted documentation audits and staff training to ensure adherence to regulatory and quality standards
  • Spearheaded initiatives to expand service lines and strengthen partnerships with local health organizations

Physical Therapist Assistant

HCA Healthcare – Virginia Sports Medicine
Richmond, Virginia
07.2015 - 10.2020
  • Designed and implemented evidence-based rehabilitation programs to improve patient outcomes
  • Led community outreach initiatives to educate and engage local populations in preventive healthcare
  • Worked closely with multidisciplinary teams to enhance patient care and streamline clinical workflows

Education

Master of Business Administration - Healthcare Management

Western Governors University
Salt Lake City, UT
09.2019 - 01.2021

Associate of Applied Health Science - Physical Therapist Assistant

ECPI University
Newport News, VA
08.2009 - 05.2012

Bachelor of Science - Clinical Exercise Science

Virginia Commonwealth University
Richmond, VA
01.2004 - 05.2008

Skills

  • Population Health Management

  • Value-Based Care

  • Clinical Operations

  • Healthcare Strategy

  • Risk Stratification

  • Care Coordination

  • Regulatory Compliance

  • Quality Improvement

  • Data-Driven Decision Making

  • Business Development

  • Strategic Partnerships

Certification

Licensed Physical Therapist Assistant, VA State #2306603030, 2011

Technology Skills

  • Advanced Microsoft Excel, PowerPoint, Word
  • Proficient in Electronic Health Records (EHR), Data Analytics Tools
  • Experience with Risk Stratification

Timeline

Program Manager

Bayada Home Health Senior Living Solutions
02.2023 - Current

Clinical Liaison / Physical Therapist Assistant

HCA VA Healthcare at Home
12.2021 - 02.2023

Director of Rehabilitation

Cardiac Connections Home Health Care
03.2020 - 12.2021

Master of Business Administration - Healthcare Management

Western Governors University
09.2019 - 01.2021

Physical Therapist Assistant

HCA Healthcare – Virginia Sports Medicine
07.2015 - 10.2020

Associate of Applied Health Science - Physical Therapist Assistant

ECPI University
08.2009 - 05.2012

Bachelor of Science - Clinical Exercise Science

Virginia Commonwealth University
01.2004 - 05.2008

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Cherish CarlsonProgram Manager