Cherish Crone
Portland,OR
Summary
Proven leader in restaurant management with a track record of enhancing customer satisfaction and streamlining operations at Arby's. Skilled in health and safety regulations and staff training, I excel in conflict resolution and maintaining high standards of service. Demonstrated ability to improve team performance and achieve significant results in fast-paced environments. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Restaurant Management
Arby's
Portland, OR
05.2016 - 06.2024
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
- Managed inventory levels for optimal cost control and minimized waste by regularly reviewing stock and making appropriate adjustments.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Ensured compliance with all health department regulations, maintaining high standards of sanitation throughout the establishment.
- Conducted employee performance evaluations, providing constructive feedback to encourage professional growth and development.
- Scheduled staff shifts efficiently while balancing labor costs against anticipated business demands.
- Correctly calculated inventory and ordered appropriate supplies.
- Carefully interviewed, selected, trained, and supervised staff.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Server
Tina's Corner
Portland OR
03.2010 - 01.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
Skills
- Health and Safety Regulations
- Complaint resolution
- Customer Engagement
- Employee Scheduling
- Store maintenance
- Recruitment and hiring
- Staff Training and Development
- Shift Management
- Point of Sale (POS) system operation
- Food Service Background
- Conflict resolution techniques
- Supervisory skills
- Reliable and Responsible
- Inventory Management
- Employee Performance Evaluations
- ServSafe Food Manager
- Multitasking Abilities
- Self Motivation
- Time Management
- Problem-solving abilities
- Hiring and Training
- Performance Evaluation
- Strong Work Ethic
Timeline
Restaurant Management
Arby's
05.2016 - 06.2024
Server
Tina's Corner
03.2010 - 01.2016