Cherish Douglass
Smyrna,GA
Summary
Extremely knowledgeable on Avid Pro Tools. Skilled in setting up and installing audio Into DAW system. Great Customer Service Professional skills as well as technical. I have a strong passion for uplifting others with beauty, customer service and music production. Knowledgeable and dedicated customer service professional with extensive experience in Automotive, Entertainment and Cosmetic Industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Service Consultant / Advisor / Service department
Volkswagen Of Marietta
12.2022 - 01.2024
- Greeted all clients Professionally Inspecting Vehicle, Write Repair Orders using CDK processed all paperwork, Responsible for taking payment through customer or warranty company.
- Maintained up-to-date knowledge of product and service changes.
- Increased efficiency and team productivity by promoting operational best practices.
- Documented problems and corrective actions to maintain records.
Customer Service Representative/Service BDC/Service consultant
Infiniti Of South Atlanta
11.2021 - 09.2022
- Schedule Appointments, Survey Service Phone Call /Follow Up calls, Organize Each Scheduled appointment made Through Service Department, Sell services through appointments/Inform Clients about needed services.
Beauty Advisor
Ulta Beauty Inc.
8106 Shops Way Northborough MA
05.2019 - 01.2020
- Assisted management with scheduling appointments for salon services, ensuring optimal utilization of time slots while accommodating client availability.
- Provided expert makeup application services for special events, ensuring client satisfaction through tailored looks that highlighted natural features.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Monitored customers for signs of security concerns and escalated issues to management.
Education
Diploma in Audio Engineering - Audio
SAE Institute
Atlanta, GA05.2021
High School Diploma -
Banneker High School
Atlanta, GA05.2019
Skills
Customer service
Professional and technical skills
Relationship Building
Issue Resolution
Performance Goals
Store maintenance
Service Upselling
Leadership
Microsoft Office
PowerPoint
Projects
Signal Flow Project, Understanding the procedures of signal flow on Mackie 1604 VLZ Pro. Properly hook up front of house speaker system, compressors and equalizers. Execute a signal from a sound source into the mixing console and then output the sound through the speakers., 03/2020 Music Production Project, Record live instruments into Pro Tools using microphones, preamps and equalization. Edit audio tracks in Pro Tools and clean up audio to be mixed. Add Equalization, compression, reverb and bounce final mix to 2 track master., 05/2020 Post-Production Project, Created the soundtrack for a 30 second video commercial. Auditioned, sourced, edited, and processed sound assets to create an engaging, cohesive audio experience that adds to the production value of the clip. Created a final mix of the commercial balancing the music, sound effects and dialogue., 10/2020
Timeline
Service Consultant / Advisor / Service department
Volkswagen Of Marietta
12.2022 - 01.2024
Customer Service Representative/Service BDC/Service consultant
Infiniti Of South Atlanta
11.2021 - 09.2022
Beauty Advisor
Ulta Beauty Inc.
05.2019 - 01.2020
Diploma in Audio Engineering - Audio
SAE Institute
High School Diploma -
Banneker High School