Joshua Mihalik
Surprise,AZ
Summary
Customer service and sales professional with a proven ability to meet goals and build strong client relationships. Skilled in upselling, resolving customer concerns, and delivering high-quality service in fast-paced environments. Strong communication, problem-solving, and teamwork skills.
Overview
6
6
years of professional experience
Work History
Customer Service Advisor/Sales Consultant
Cobblestone Auto Spa
08.2024 - Current
- Promoted and sold car wash packages, monthly memberships, and auto detailing services, consistently meeting or exceeding sales targets.
- Educated customers on service options, upselling premium packages and features to boost customer value and satisfaction.
- Handled customer inquiries and resolved issues promptly, maintaining a high standard of customer service and retention.
- Processed payments and memberships through POS system accurately and efficiently.
- Worked closely with team members and management to maintain smooth daily operations in a fast-paced environment.
Delivery Coordinator
Peoria Ford
05.2019 - 09.2021
- Coordinated vehicle deliveries, ensuring seamless transitions for clients from purchase to ownership
- Collaborated with sales team to ensure accurate documentation and timely delivery of vehicles
- Addressed customer concerns and inquiries promptly, ensuring high levels of satisfaction
- Managed records of vehicle deliveries and customer interactions for reference and follow up
- Tracked and analyzed product performance metrics such as sales data, vehicle deliveries, and customer satisfaction scores
Automotive Sales Consultant
Peoria Ford
06.2020 - 09.2020
- Assisted customers in vehicle selection, providing information on specifications, pricing, and financing options
- Conducted test drives and demonstrations to showcase vehicle features and performance
- Negotiated pricing and terms to facilitate sales transactions, achieving monthly sales targets
- Followed up with customers post-sale to ensure satisfaction, address any concerns, and encourage repeat business and referrals
Education
High School -
Mountain Ridge High School
Peoria, AZ05-2018
Skills
- Customer Service
- Consultative Selling
- Sales & Upselling
- Communication
- Relationship Building
- Negotiation & Closing
- Customer Retention
Timeline
Customer Service Advisor/Sales Consultant
Cobblestone Auto Spa
08.2024 - Current
Automotive Sales Consultant
Peoria Ford
06.2020 - 09.2020
Delivery Coordinator
Peoria Ford
05.2019 - 09.2021
High School -
Mountain Ridge High School
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