Cherish Gonzales
Rialto,CA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
Cryptic Tattoo
Azusa, CA
10.2014 - 07.2024
- Resolved customer issues in an efficient and timely manner.
- Provided general administrative support including filing documents, scheduling appointments.
- Assisted customers with placing orders for products and services.
- Answered customer inquiries via telephone, email and face-to-face contact.
- Trained new employees on company policies related to customer service practices.
- Processed payments from customers using point of sale systems.
- Educated customers on products and services offered by the company.
- Established trustful relationships with customers through effective communication skills.
Correctional Officer
Cornell Companies
Alhambra, CA
02.2007 - 05.2010
- Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
- Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
- Served as liaison between families of inmates ensuring they were kept informed about their loved ones' progress in custody.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
- Collaborated with outside agencies such as social workers, psychologists, and probation officers when necessary.
- Reviewed incident reports submitted by subordinates concerning violations of policy or procedure observed during shift changes.
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Administered first aid when required due to injury or illness sustained by an inmate while under supervision.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
Dispatcher/Security
Professional Security Consultants
Arcadia
01.2005 - 11.2006
- Interacted with local law enforcement agencies when responding to incidents in progress.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Maintained logs of all incoming calls and assigned tasks.
- Resolved customer complaints related to service issues or delays.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Received and dispatched calls for emergency services.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Managed daily delivery and work schedules to maximize coverage.
Child Care Attendant
Esther Snyder Community Center
Baldwin Park, CA
06.2000 - 08.2000
- Developed age-appropriate games to encourage socialization among children of different ages.
- Kept accurate records of attendance and daily activities.
- Helped facilitate smooth transitions between activities throughout the day.
- Displayed patience, understanding, and kindness towards every child.
- Monitored the safety of all children while inside or outside the facility.
- Administered first aid when necessary to injured or ill children under supervision of medical personnel.
- Maintained a positive attitude when interacting with both parents and children.
- Assisted in the development of activities to engage children in play and learning.
- Organized snacks for children during snack time.
- Organized and planned age-appropriate reading, crafts, and music lessons.
Education
High School Diploma -
North Park High School
Baldwin Park, CA06-2004
Skills
- Data Entry
- Appointment Scheduling
- Paperwork Processing
- Inbound and Outbound Calling
- Complaint resolution
- Customer Service
- Positive and professional
- Administrative Support
Timeline
Customer Service Representative
Cryptic Tattoo
10.2014 - 07.2024
Correctional Officer
Cornell Companies
02.2007 - 05.2010
Dispatcher/Security
Professional Security Consultants
01.2005 - 11.2006
Child Care Attendant
Esther Snyder Community Center
06.2000 - 08.2000
High School Diploma -
North Park High School
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