Cherish Masters
Normal,IL
Summary
Results-driven Veteran with comprehensive experience in community outreach and partnership development. Known for strengthening community relationships through strategic initiatives and effective communication. Highly collaborative and adaptable, excelling in dynamic environments to achieve impactful results.
Overview
24
24
years of professional experience
1
1
Certification
Work History
SSVF Outreach Coordinator
Salvation Army
Bloomington, IL
12.2024 - 09.2025
- Developed outreach programs to engage community members and promote services offered
- Oversaw event planning and execution, fostering community involvement and support
- Developed partnerships with relevant stakeholders, strengthening the organization''s presence in the community.
- Managed communication strategies across multiple platforms, amplifying program visibility
Human Services Caseworker
Illinois Department of Human Services
Bloomington, IL
05.2017 - 09.2020
- Greeted customers and placed in appropriate queue based on needs assessments
- Issued Link/EBT cards as directed and then as authorized.
- Processed and completed eligibility applications for SNAP, Medicaid, and TANF (cash assistance) as well as case changes when reported by customer or automated system.
- Assisted clients with accessing resources for food, clothing, shelter, and employment.
- Completed initial investigation of overpayments, employment, and fraud alerts.
- Conducted in person and telephone eligibility interviews and processed payments and/or medical cards.
- Developed tailored service plans for individuals in need.
- Ensured new processing system was integrated without improper case closure or verification flaws.
- Destroyed or disposed of sensitive personal data as directed by HIPAA and state law.
Military Public Health Clinical Lead
US Army Public Health Command
01.2002 - 09.2010
- Oversaw clinic operations including vaccination appointments, diagnostic testing, surgical operations, and pharmacy transactions sometimes alone while assigned to a multi-personnel site.
- Filled each role as necessary while still overseeing a net profit for retail.
- Responsible for keeping inventory stocked and entered into system correctly with zero discrepancies.
- Maintained and completed military working dog records as well as military pets.
- Reviewed entries and performance of subordinates while providing on the spot corrections.
- Completed reviews of medical records and databases for zoonotic disease.
- Organized and participated in community outreach events such as adoption events and fundraisers.
- Provided training to military personnel and civilians on changes and new implementation of policies and standard operating procedures regarding travel with animals and prevention of zoonotic disease.
- Ensured all subordinates were proficiently trained in their duties and maintained professionalism at all times.
- Provided anesthesia as directed by a veterinarian and provided clients with medication and instructions for use as well as discharge instructions after surgeries and minor procedures.
Education
B.S. - Human Services Management
University of Phoenix
Online08-2014
Skills
- Typing
- Presentation Skills
- Communication skills
- Case Management
- Crisis Intervention
- Public speaking
- Strategic partnerships
- Program development
- Front desk
- Working with people with disabilities
- Outreach initiatives
- Nonprofit experience
- Community education
- Event coordination
Certification
- Certified Case Manager
- January 2025 to Present
- Salvation Army Caseworker Certification Program
- Heartland Community College
- Driver's License
Military Service
- Branch: US Army
- Service Country: United States
- Rank: Sergeant
- January 2002 to September 2010
- Commendations:
- Army Commendation Medal (2)
- Army Achievement Medal (3)
- Army Good Conduct Medal (2)
- National Defense Service Medal
- Global War on Terrorism Service Medal
Timeline
SSVF Outreach Coordinator
Salvation Army
12.2024 - 09.2025
Human Services Caseworker
Illinois Department of Human Services
05.2017 - 09.2020
Military Public Health Clinical Lead
US Army Public Health Command
01.2002 - 09.2010
B.S. - Human Services Management
University of Phoenix