Cherish Pope
Jamestown,NY
Summary
Customer Service Representative and Billing Support Specialist bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Billing Support Specialist
DFT Communications
10.2022 - Current
- Conducted monthly pre-billing review and data quality analysis to verify complete accuracy of invoices delivered to customers and providers.
- Reviewed full history of past due accounts and contacted client or attorney regarding collection, implementation of payment plan or pursuit of legal remedies on unpaid accounts.
- Functioned as key point of contact for billing data integrity matters for clients, vendors and various internal departments.
- Provided excellent customer service by addressing inquiries related to billing matters promptly and accurately.
- Managed multiple billing projects simultaneously, prioritizing tasks effectively to ensure timely completion and delivery of accurate invoices.
- Assisted with financial reporting, providing essential data for revenue tracking and forecasting purposes.
Customer Service Representative
DFT Communications
04.2019 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Answered constant flow of customer calls with minimal wait times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Schedule Coordinator
DFT Communications
11.2021 - 05.2024
- Streamlined internal communication, ensuring accurate and up-to-date schedule information for all team members.
- Managed last-minute schedule changes with minimal disruption to daily operations or customer service levels.
- Enhanced customer satisfaction with timely coordination of appointments and service requests.
- Maintained accurate records and handled purchase orders.
Factory Assembler
REM Tronics
01.2016 - 03.2019
- Inspected completed airplane products for functionality and quality, alerting supervisors of repeat issues and seeking out root causes.
- Boxed, labeled and transported items to support assembly operations.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
Sales Associate
Maurices
11.2015 - 07.2016
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Shift Supervisor
KFC Taco Bell
02.2014 - 12.2015
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
High School Diploma -
Forestville Central High School
Forestville, NY06.2013
Skills
- Customer Service and Assistance
- Strong Communication Skills
- High-Volume Call Environments
- Detail Oriented
- Strong Leadership Skills
- Time Management
Timeline
Billing Support Specialist
DFT Communications
10.2022 - Current
Schedule Coordinator
DFT Communications
11.2021 - 05.2024
Customer Service Representative
DFT Communications
04.2019 - Current
Factory Assembler
REM Tronics
01.2016 - 03.2019
Sales Associate
Maurices
11.2015 - 07.2016
Shift Supervisor
KFC Taco Bell
02.2014 - 12.2015
High School Diploma -
Forestville Central High School
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