Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Kathy Spencer

Washington

Summary

Customer service professional with over 3 years of retail experience, focused on enhancing customer loyalty and creating positive shopping experiences. Expertise in cash handling and POS systems, combined with strong problem-solving and communication skills. Proven ability to lead teams and train new employees, driving performance and operational success. Committed to delivering high standards of service excellence in fast-paced environments, ensuring customer satisfaction at every interaction.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Billing Support Specialist

MBI Health Services
Washington
11.2024 - 02.2025
  • Addressed client inquiries about invoices, payments, and account balances promptly.
  • Resolved billing discrepancies with a focus on accuracy and professionalism.
  • Ensured customer satisfaction through clear explanations and timely issue resolution.
  • Managed account updates to maintain compliance with company policies.
  • Collaborated with cross-functional teams to streamline billing processes and improve operational efficiency.

Sales Associate

Ross Stores
Washington
08.2023 - 01.2025
  • Enhanced customer transactions to promote efficiency and maintain a welcoming atmosphere.
  • Trained new employees on cash handling procedures and customer service techniques.
  • Resolved customer inquiries promptly to boost satisfaction and foster loyalty.
  • Monitored stock levels, communicating shortages to management for timely replenishment.

Store Associate

CVS
Washington
06.2022 - 08.2023
  • Delivered excellent service by assisting customers with product selection and inquiries.
  • Managed inventory through regular stock assessments and timely replenishments.
  • Operated point-of-sale systems to ensure accurate transaction processing.
  • Collaborated with team to maintain store organization and cleanliness.
  • Created promotional displays to enhance product visibility and increase sales.

Medical Screener

Octapharma Plasma
Forestville
02.2022 - 04.2022
  • Guided donors through screening and eligibility processes, ensuring clarity and compassion.
  • Maintained accurate health documentation and tracked inventory effectively.
  • Collaborated with medical staff to enhance donor experience throughout the donation process.
  • Educated donors on procedures and health protocols to promote informed decisions.
  • Assisted in training new staff on screening processes and established best practices.

Driver Helper

UPS
Landover
11.2021 - 01.2022
  • Enhanced delivery operations by assisting drivers with route optimization and navigation.
  • Ensured timely delivery through efficient preparation of packages for drop-off.
  • Delivered outstanding customer service by resolving client inquiries and concerns promptly.
  • Maintained high safety standards during deliveries through teamwork and collaboration.

Warehouse Worker

UPS
Landover
12.2020 - 01.2021
  • Streamlined package organization and scanning processes for timely distribution and delivery.
  • Collaborated with team members to uphold safety protocols within warehouse environment.

Team member

Checkers
Forestville
08.2019 - 01.2021
  • Delivered efficient management of customer transactions, ensuring quick service in a pleasant atmosphere.
  • Resolved customer inquiries promptly while maintaining high order accuracy.
  • Contributed to training new employees to support service quality and operational effectiveness.
  • Worked collaboratively with team members to streamline workflow and increase customer satisfaction.
  • Tracked inventory levels to maintain product availability and supply adequacy.

Education

Certificate of Medical Billing and Coding -

Fortis college
Landover, MD
11.2024

High School Diploma -

Suitland High School
Suitland, MD
08.2020

Skills

  • Customer support and service
  • Cash management and POS expertise
  • Effective listening and communication
  • Conflict resolution and problem-solving
  • Time efficiency
  • Collaborative teamwork
  • Excel proficiency

References

  • Kwamei Brock, 3012549986
  • Traci White, 2028786626
  • Priscilla Poindexter, 3012571960

Certification

  • CPR Certification 09/2024
  • Certification of Medical Billing and Coding 09/2024

Timeline

Billing Support Specialist

MBI Health Services
11.2024 - 02.2025

Sales Associate

Ross Stores
08.2023 - 01.2025

Store Associate

CVS
06.2022 - 08.2023

Medical Screener

Octapharma Plasma
02.2022 - 04.2022

Driver Helper

UPS
11.2021 - 01.2022

Warehouse Worker

UPS
12.2020 - 01.2021

Team member

Checkers
08.2019 - 01.2021

Certificate of Medical Billing and Coding -

Fortis college

High School Diploma -

Suitland High School

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