Cherish Swanson
Crandall,TX
Summary
I am a motivated Claims Adjuster who recently attained All Lines Property & Casualty Licenses. Experienced with property insurance claims management, including thorough investigation and resolution. Utilizes effective negotiation and communication skills to settle claims efficiently with peaceful resolutions. Knowledge of policy interpretation and regulatory compliance ensures accurate and fair outcomes.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Property Desk Adjuster
Wardlaw Claims Services
02.2025 - Current
- Evaluated property claims to determine coverage and assess damages.
- Collaborated with insurance agents to streamline claims processing procedures.
- Analyzed loss data to identify trends and improve risk assessment accuracy.
- Provided expert guidance on complex claim scenarios, enhancing resolution efficiency.
- Reviewing and analyzing claim documentation.
- Evaluating the extent of damages and policy coverage.
- Communicating with policyholders, claimants, and other stakeholders via phone, email, or video.
- Preparing detailed reports and documentation.
- Negotiating settlements.
- Streamlined the claims process for improved efficiency and faster resolutions, working closely with clients and insurance carriers.
- Conducted thorough investigations of reported losses, gathering essential information from policyholders to accurately determine coverage eligibility.
- Maintained compliance with industry regulations while processing claims, ensuring accurate documentation and adherence to company guidelines.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Investigated and assessed damage to property and reviewed property damage estimates.
Billing Customer Service Representative
Spectrum
04.2018 - Current
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 95%.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Cross-trained and backed up other customer service managers.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered prompt service to prioritize customer needs.
- Recommended products to customers, thoroughly explaining details.
- Surpassed sales goals through implementation of effective marketing strategies.
Automotive Service Writer
Walmart
12.2008 - Current
- Greeted and registered customers requiring service and directed automobiles to service garage.
- Accurately diagnosed and recorded service needs on work orders and provided details to technicians.
- Conferred with sales teams to schedule and price repair requirements for used and new vehicles.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Provided customers with estimation of repair costs and reasonable timeline for completion of service.
- Verified warranty plans and coverage and uncovered hidden warranties.
- Resolved concerns with products or services to help with retention and drive sales.
Education
High School Diploma -
W.W. Samuel High School
Skills
- Responding to Difficult Customers
- De-escalation Techniques
- Upselling Products and Services
- Building Customer Trust and Loyalty
- Property damage assessment
- Negotiation
- Policy interpretation
- Claims analysis
Certification
- Licensed All Lines Claims Adjuster
- Registered Notary and Loan Signing Agent
Timeline
Property Desk Adjuster
Wardlaw Claims Services
02.2025 - Current
Billing Customer Service Representative
Spectrum
04.2018 - Current
Automotive Service Writer
Walmart
12.2008 - Current
High School Diploma -
W.W. Samuel High School
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