DALERENA WASHINGTON
HENDERSON,United States
Summary
Responsible Senior Claims Adjuster with experience performing detailed investigations and researching issues. Skilled at interpreting laws, evaluating facts, inspecting damage and analyzing case facts. Handles over 50 caseloads per month and provides exceptional customer service to policyholders.
Overview
18
18
years of professional experience
Work History
Senior Claims Adjuster
Cerner
02.2014 - 11.2023
- Reduced claim processing time by implementing streamlined procedures and efficient documentation practices.
- Enhanced customer satisfaction by promptly addressing and resolving complex claim issues through thorough investigation and analysis.
- Expedited claims settlements with successful negotiation strategies and effective communication skills.
- Improved team productivity, providing comprehensive training to junior adjusters on industry best practices and company guidelines.
- Minimized company exposure to financial risk by diligently identifying fraudulent claims and coordinating with legal teams for resolution.
- Collaborated with cross-functional teams to expedite claim handling processes, enhancing overall efficiency and client satisfaction scores.
- Optimized workload management, prioritizing time-sensitive cases to ensure timely resolutions for clients.
- Managed a diverse caseload of property and casualty claims while maintaining strict adherence to state regulations and internal guidelines.
Customer Service Supervisor
Verizon Inc
05.2006 - 03.2013
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Coached employees through day-to-day work and complex problems.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
Education
Bachelor of Science - Business Administration And Management
University of San Diego
San Diego, CA05.2013
High School Diploma -
Centennial High School
Los Angeles, CA06.1989
Skills
- Courteous with Strong Service Mindset
- Excellent Writing Skills
- Claims Files Management Processes
- Sales Background
- Staff Training
- Claims Analysis Expertise
- Support Oversight
- Order and Refund Processing
- Responding to Difficult Customers
- Performance Tracking and Evaluations
- Managing Operations and Efficiency
- Sales Experience
Timeline
Senior Claims Adjuster
Cerner
02.2014 - 11.2023
Customer Service Supervisor
Verizon Inc
05.2006 - 03.2013
Bachelor of Science - Business Administration And Management
University of San Diego
High School Diploma -
Centennial High School