Lavianka Davis
Kissimmee
Summary
Dynamic General Liability Claims Adjuster with a proven track record at Allcat Claims Service, excelling in negotiation and investigation. Adept at building customer trust and loyalty while delivering operational efficiency. Recognized for analytical problem-solving skills and effective communication, ensuring fair resolutions and high client satisfaction in complex claims environments.
Overview
9
9
years of professional experience
Work History
General Liability Claims Adjuster
Allcat Claims Service
Austin
09.2024 - Current
- Evaluated general liability claims to determine validity and settlement amounts.
- Communicated with policyholders to explain claim processes and requirements clearly.
- Reviewed and interpreted insurance policies to assess coverage details effectively.
- Negotiated settlements with claimants to achieve fair resolutions efficiently.
- Conducted thorough investigations into incidents related to liability claims promptly.
- Maintained contact with insureds, claimants, witnesses, attorneys, medical providers and others involved in the claims process.
- Developed and maintained relationships with clients to ensure customer satisfaction.
LIABILITY ADJUSTER
Allstate
Dallas
01.2022 - 08.2024
- Investigated and evaluated liability claims to determine coverage and liability issues.
- Negotiated settlements with claimants and their legal representatives to resolve liability claims.
- Conducted site inspections and interviews to analyze liability exposure in various claims.
- Prepared documentation and reports to support resolution of complex liability claims.
- Communicated with clients to gather necessary information for claims processing.
RESORT AND LUXURY SPECIALIST
Hyatt
10.2021 - 06.2022
- Collected and analyzed data on customer demographics, preferences, needs and buying habits to identify potential markets and factors affecting product demand.
- Adhered to quality and service standards to support operational goals.
- Provided efficient and courteous service to customers at all times.
TECHNICAL SUPPORT REPRESENTATIVE
Asurion
07.2017 - 09.2021
- Provided timely and effective technical assistance over phone, email, and live chat.
- Diagnosed and troubleshot software and hardware issues on diverse technology platforms.
CUSTOMER SERVICE REPRESENTATIVE
AGERO
04.2016 - 07.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
Education
BACHELOR OF SCIENCE - POLITICAL SCIENCE
Austin Peay State University
Clarksville, TN12-2014
Master of Science - Legal Studies
Texas A&M University
College Station, TXSkills
- Analytical and Methodical
- Customer Needs Assessment
- Problem Solving
- Online Chat Support
- Active Listening
- Resolving Problems and Incidents
- Friendly and Patient
- Highly Professional
- Troubleshooting Network Issues
- Error Detection
- Attention to Detail
- Training Materials Development
- Property and Casualty Products
- Building Customer Trust and Loyalty
- Customer Account Management
- Operational Efficiency
- Courteous with Strong Service Mindset
- Critical Thinking
- Investigation
- Negotiation
- Communication
- Investigative Mindset
Languages
French, Advanced, Diploma in Advanced French
References
References available upon request.
Timeline
General Liability Claims Adjuster
Allcat Claims Service
09.2024 - Current
LIABILITY ADJUSTER
Allstate
01.2022 - 08.2024
RESORT AND LUXURY SPECIALIST
Hyatt
10.2021 - 06.2022
TECHNICAL SUPPORT REPRESENTATIVE
Asurion
07.2017 - 09.2021
CUSTOMER SERVICE REPRESENTATIVE
AGERO
04.2016 - 07.2017
BACHELOR OF SCIENCE - POLITICAL SCIENCE
Austin Peay State University
Master of Science - Legal Studies
Texas A&M University
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