ELIZABETH ZEHNDER
Dallas
Summary
Diligent General Liability Claims Adjuster with solid background in managing and resolving general liability claims efficiently. Proven track record in conducting thorough investigations and negotiating settlements that align with company policies. Demonstrated expertise in risk assessment and customer service excellence.
Overview
23
23
years of professional experience
1
1
Certification
Work History
General Liability Claims Adjuster
Apollo Managing General Agency
10.2023 - Current
- Collaborated with legal teams for successful litigation outcomes in complex cases.
- Reduced claim processing time by streamlining documentation and workflow procedures.
- Proactively identified potential subrogation opportunities to recover payouts from responsible third parties whenever possible.
- Negotiated fair and equitable settlements with claimants, attorneys, and medical providers.
- Conducted thorough investigations of claims to determine coverage, liability, and damages.
- Contributed valuable input during team meetings by sharing insights on lessons learned from past cases, resulting in improved departmental performance overall.
- Demonstrated adaptability in handling a diverse range of general liability claims, resulting in well-rounded expertise and strong problem-solving skills.
- Identified fraudulent claims by conducting comprehensive investigations and collaborating with law enforcement agencies as needed.
- Examined claims forms and other records to determine insurance coverage.
- Prepared summaries of damage, payments, and policy coverage.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Improved internal processes for claim review, enabling faster response times to policyholders'' inquiries about their case status.
Claims Adjuster III
AM Trust North America
11.2017 - 10.2023
- Evaluated all evidence with ultimate goal of creating positive outcomes for client's claims
- Looked at the initial reports of loss and the underlying file material to see if the claim was legitimate
- Investigated potentially fraudulent claims that claims representatives had initiated
- Looked into and assessed property damage, as well as reviewing property damage estimates
- Suggested settlement offers and payment arrangements that were negotiated
- Evaluated insurance policies and analyzed damages to determine coverage
- Verified insurance claims and calculated a fair settlement amount
- Completed required investigations on referred files in a timely manner
Liability Claims Adjuster
Celestite Holdings
01.2015 - 11.2017
- Assessed policy coverage for submitted claims & notified insured of any issues
- Conducted investigations to confirm coverage and determine liability
- Assessed actual damages associated with claims and conducted investigations within assigned authority limits to settle claims
- Evaluated and settled claims on total loss vehicles by researching vehicle market value to determine loss value
Subrogation Specialist
Allstate Insurance
10.2011 - 12.2014
- Processed and resolved claims with subrogation potential
- Placed adverse carriers on notice of intent to subrogate
- Negotiated settlements when possible or negotiated liability when necessary or when liability was questionable
- Evaluated claims for possible referral to arbitration, suit or collections
Liability Adjuster
Affirmative Holdings, Inc.
10.2007 - 10.2011
- Conducted agent and claimant interviews to review questionable claims to correct omissions and errors
- Identified insurance coverage limitations with a thorough examination of claims documentation and related records
- Looked into and assessed property damage, as well as reviewing property damage estimates
- Examined claim forms and other records to determine insurance coverage
- Reviewed police reports, medical treatment records, and physical property damage to determine the extent of liability
- Determined liability as outlined in the coverage and assessed documentation from police and healthcare providers to understand the damages incurred
Casualty Claims Representative
Allstate Insurance
02.2002 - 04.2007
- Read through insurance policies to determine coverage levels and whether claims would be approved or denied
- Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties
- Investigated potentially fraudulent claims that claims representatives had initiated
- Established positive and trusting relationships with injured clients by providing prompt and fair customer service and processing claims
Education
Bachelor of Science -
Dallas Baptist University
Dallas, TX05-2026
Associate of Arts -
Dallas College Brookhaven Campus
Farmers Branch, TX01.2010
High School -
Lexington Academy
Dallas, TX01.2000
Skills
- Negotiation and mediation skills
- Problem Resolution
- Advanced Computer Skills
- Risk Management
- Advanced Oral and Written Communication Skills
- Attention To Detail
- Insurance policy interpretation
- Negotiation and Settlement
- Policy investigations
- Liability analysis
Certification
Texas Adjuster License - All Lines
Florida Adjuster License
Louisiana Claim Adjuster License
New Mexico Staff Adjuster License
West Virgina Company Adjuster License
Languages
Spanish
Full Professional
Timeline
General Liability Claims Adjuster
Apollo Managing General Agency
10.2023 - Current
Claims Adjuster III
AM Trust North America
11.2017 - 10.2023
Liability Claims Adjuster
Celestite Holdings
01.2015 - 11.2017
Subrogation Specialist
Allstate Insurance
10.2011 - 12.2014
Liability Adjuster
Affirmative Holdings, Inc.
10.2007 - 10.2011
Casualty Claims Representative
Allstate Insurance
02.2002 - 04.2007
Associate of Arts -
Dallas College Brookhaven Campus
Bachelor of Science -
Dallas Baptist University
High School -
Lexington Academy
Similar Profiles
Jennifer EdwardsJennifer Edwards
Accountant at Paramount Managing General AgencyAccountant at Paramount Managing General Agency
David PhillipsDavid Phillips
Senior Claims Adjuster at Riverstone Managing AgencySenior Claims Adjuster at Riverstone Managing Agency
Manpreet SinghManpreet Singh
Warehouse Associate at Apollo Health and Beauty Care – Agency K/W GroupWarehouse Associate at Apollo Health and Beauty Care – Agency K/W Group
Nathalie HernandezNathalie Hernandez
Student Recruitment and Retention Specialist at Harmony Science AcademyStudent Recruitment and Retention Specialist at Harmony Science Academy
Beatriz Guardiola CastilloBeatriz Guardiola Castillo
Insurance Agent at Galeón InsuranceInsurance Agent at Galeón Insurance