Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cherisse Franklin

Summary

Knowledgeable Senior Banker with solid foundation in banking and finance. Proven track record in developing effective financial strategies and managing high-value client portfolios. Demonstrated ability to lead teams and drive improved financial outcomes through strategic planning and risk management.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Senior Banker

Truist
08.2011 - Current


  • Managed a diverse portfolio of high-net-worth individuals, effectively addressing their banking and investment needs.
  • Discussed financial options with clients and provided informed suggestions.
  • Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.

Assistant Manager

Forever 21
02.2009 - 04.2011


  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Lead Teacher

Elizabeth Early Learning Center
07.2008 - 08.2010


  • Followed licensing guidelines and company standards to optimize daily care of children
  • Created and maintained a positive learning environment for all students, including those with special needs
  • Helped students explore concepts with engaging, learning-focused activities.
  • Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
  • Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
  • Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.

Lead Teacher

Horizons Early Learning Center
05.2007 - 05.2008
  • Established positive relationships with parents by engaging them in their child's education
  • Followed licensing guidelines and company standards to optimize daily care of children
  • Planned and implemented different daily activities to enhance overall development and growth of every student.
  • Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.

Customer Service Representative

Burlington Coat Factory
06.2005 - 07.2006
  • Provided exceptional customer service to ensure customer satisfaction
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Responded to customer requests for products, services, and company information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Unfinished - Business Management

Old Dominion University
Norfolk, VA

Business Administration -

Central Virginia Community College
Lynchburg, VA

High School Diploma -

E C Glass High School
Lynchburg, VA
06.2004

Skills

  • Customer Service-Oriented
  • Cash Handling
  • Teller Support
  • Loss Prevention
  • Critical Thinking
  • Problem solving
  • Cash Flow Management
  • Regulatory Compliance
  • Client Retention
  • Adaptability and Flexibility
  • Multitasking

Certification

  • Cosmetology
  • NMLS
  • Notary

Timeline

Senior Banker

Truist
08.2011 - Current

Assistant Manager

Forever 21
02.2009 - 04.2011

Lead Teacher

Elizabeth Early Learning Center
07.2008 - 08.2010

Lead Teacher

Horizons Early Learning Center
05.2007 - 05.2008

Customer Service Representative

Burlington Coat Factory
06.2005 - 07.2006

Business Administration -

Central Virginia Community College

High School Diploma -

E C Glass High School

Unfinished - Business Management

Old Dominion University

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Cherisse Franklin