Summary
Overview
Work History
Education
Skills
Timeline
Generic
Cherisse Groves

Cherisse Groves

Houston,TX

Summary

Dynamic and results-driven professional with extensive experience at Grooves of Houston, excelling in customer service and team leadership. Proven ability to enhance guest satisfaction and drive revenue through effective menu presentation and problem-solving. Committed to maintaining food safety standards while fostering a collaborative team environment.

Overview

5
5
years of professional experience

Work History

Server

KISS
05.2025 - Current
  • Deliver high-quality dining experience in a fast-paced, upscale restaurant environment
  • Provide attentive customer service, upsell menu items and specialty cocktails to maximize sales
  • Handle 5-10 tables per shift while maintaining accuracy and efficiency
  • Manage large parties and VIP guests, ensuring personalized service
  • Process cash, credit card, and mobile payments with accuracy

Lead Server /Waitress Trainer

Grooves of Houston
01.2021 - 04.2025
  • Train all new floor staff and servers on customer service requirements, proper food handling guidelines, restaurant protocols, and safety procedures
  • Responds to customer concerns and inquieries to provide complete resolution
  • Provides individual training to servers to correct concerns
  • Memorized menu entrees and daily specials to provide guidance to customers with questions about meal choices
  • Accurately recorded orders and worked with kitchen staff to serve drinks and food that exceeds expectation

Server

Cheesecake Factory
02.2022 - 01.2024
  • Demonstrated extensive knowledge of menu items and provided recommendations to guests resulting in a 15% increase in overall check averages.
  • Managed large parties of up to 15 guests, ensuring accurate orders and timely service resulting in a 95% satisfaction rate on guest surveys.
  • Maintained a clean and organized dining area, completing side work efficiently and contributing to a positive team environment

Office Administrator/Personal Assistant

Grooves of Houston
10.2021 - 03.2022
  • Organize team meetings and coordinate with departments of venue to help with communication, team building, and morale
  • Communicated closely with the Head of Operations regarding the needs, concerns, or issues with the office
  • Provided detail-oriented administrative support to 15+ coworkers to ensure efficient office operations
  • Answered office phone, business cell phone, and email to input reservations and answer any question regarding venue

Education

High School Diploma -

Mercy High School
San Francisco, CA
05-2011

Skills

  • Willingness to learn
  • Food safety
  • Cleaning and sanitizing
  • Teamwork and collaboration
  • Safe food handling
  • Customer service
  • Problem-solving
  • Cash handling
  • Team leadership
  • Team motivation
  • Menu presentation
  • POS systems

Timeline

Server

KISS
05.2025 - Current

Server

Cheesecake Factory
02.2022 - 01.2024

Office Administrator/Personal Assistant

Grooves of Houston
10.2021 - 03.2022

Lead Server /Waitress Trainer

Grooves of Houston
01.2021 - 04.2025

High School Diploma -

Mercy High School

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