Cherita Mallett
Chicago,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
22
22
years of professional experience
Work History
Event Manager
Cherita's Sweet's & Treats
Chicago, Illinois
05.2017 - Current
- Developed and implemented event plans, including budgets, venues, catering, décor, entertainment and special guests.
- Coordinated with vendors to ensure timely delivery of materials for events.
- Ensured compliance with applicable laws and regulations related to event planning and operations.
- Collaborated with marketing teams to create promotional materials for events.
- Managed on-site logistics during events, such as registration set-up, audio and visual equipment setup and breakdown.
- Created detailed timelines for the execution of each event.
- Monitored event budgets to ensure accuracy and efficiency in spending.
- Oversaw all aspects of event production from conception through completion.
- Served as primary contact person responsible for responding to inquiries about events.
- Met with potential clients to perform site inspections and give tours of facility, meeting rooms and offered activities.
Massage Therapist
Myself
Chicago, Illinois
05.2005 - 07.2013
- Provided therapeutic massage treatments to clients, including Swedish, deep tissue, and sports massages.
- Maintained a clean and organized work environment while adhering to safety protocols.
- Created a relaxing atmosphere by using essential oils and soothing music during sessions.
- Demonstrated knowledge of anatomy and physiology to determine appropriate massage techniques for each client's needs.
- Developed individualized treatment plans based on client assessments and preferences.
- Addressed client concerns regarding areas of discomfort or pain before beginning a session.
- Responded promptly to any questions or inquiries from potential customers about services offered.
- Adhered strictly to all state laws governing massage therapy practice.
- Performed quality, therapeutic bodywork to meet clients' needs.
- Performed therapeutic pregnancy, sports, deep tissue and Swedish massage on clients.
Customer Sales Assistant
USA Cellular
Chicago, IL
02.2004 - 09.2006
- Greeted customers upon entering the store.
- Answered customer inquiries in a timely and friendly manner.
- Provided detailed product information to customers.
- Demonstrated how products work and answered questions about them.
- Processed customer payments through cash, credit cards, or checks.
- Utilized computer software for tracking orders, creating invoices, and managing customer accounts.
- Developed strategies to upsell additional items based on customer needs and preferences.
- Resolved customer complaints in a professional manner while adhering to company policies.
- Handled returns and exchanges according to established procedures.
- Responded to customer questions about products and services.
- Coordinated in-store displays to match planograms and promote company offerings at and locations.
- Maintained knowledge of sales and promotions, return policies and security practices.
Teller
Currency Exchange
Chicago, Illinois
06.2002 - 12.2003
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Verified customers' identification to ensure compliance with laws and regulations.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Maintained confidentiality of bank records and client information.
- Delivered exceptional service to customers in person or over telephone.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Maintained confidentiality of all customer records and information according to company policies.
- Provided exceptional customer service while accurately processing routine transactions.
Education
Massage Therapy -
Illinois School of Health Careers - Chicago
Chicago, IL04-2005
High School Diploma -
Paul Laurence Dunbar High School
Chicago, IL06-2002
Skills
- Drawer balancing
- Customer Relationship Building
- Cash Handling
- Referral management
- Stress Tolerance
- Business Development
- Cash Drawer Balancing
- Excellent time management skills
- Currency and coin counter
- Excellent communication skills
- Inventory management background
- Strong Work Ethic
- Approachable
- Reliable
Timeline
Event Manager
Cherita's Sweet's & Treats
05.2017 - Current
Massage Therapist
Myself
05.2005 - 07.2013
Customer Sales Assistant
USA Cellular
02.2004 - 09.2006
Teller
Currency Exchange
06.2002 - 12.2003
Massage Therapy -
Illinois School of Health Careers - Chicago
High School Diploma -
Paul Laurence Dunbar High School