Cherith Hersman
Cross Lanes ,WV
Summary
Forward-thinking Delivery Manager equipped to handle large-scale delivery planning and execution. Proficient in driving sales and increasing customer engagement with hands-on approach at each stage. Trains, mentors and motivates staff for maximum performance.
Overview
15
15
years of professional experience
Work History
Pick up and Delivery Manager
FedEx Ground
09.2021 - Current
- Improved delivery efficiency by optimizing routes and teaching the applications to the service providers to be successful.
- Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
- Analyzed data from various sources to identify trends and areas for improvement within the department.
- Managing linehaul schedules and plans for facility sorts to maximize capacity, minimize trailer loads, and ensure service integrity.
- Oversee vehicle maintenance checks are conducted and audits vehicle maintenance records in accordance with contractually agreed upon standards and DOT requirements.
Operations Manager
FedEx Ground
02.2018 - 09.2021
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Developed robust contingency plans to ensure business continuity during unforeseen disruptions.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Operations Manager
Sky Zone Trampoline Park
09.2017 - 06.2018
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Office Manager
Calfee Chiropractic
03.2009 - 02.2013
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Created, maintained and updated filing systems for paper and electronic documents.
- Coordinated special projects and managed schedules.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Skills
- Route Planning
- Delivery Management
- Vehicle Inspection
- Conflict Resolution
- Data Analysis
- Problem Solving
- Shipment Tracking
- Transportation Management
- Logistics Coordination
Accomplishments
- Achieved Pick up and Delivery manager of the year through effectively helping drive real service to above standard results.
- Received an award for safety innovation and cost savings for discovering and implementing a process to increase three points of contact.
Pick up and Delivery Manager of the Year FY24
For the central district consisting of 17 different stations, I was selected as the Pick up and Delivery manager of the year due to my consistent follow up with the service providers to ensure immaculate customer service and delivery experience for every customer.
Timeline
Pick up and Delivery Manager
FedEx Ground
09.2021 - Current
Operations Manager
FedEx Ground
02.2018 - 09.2021
Operations Manager
Sky Zone Trampoline Park
09.2017 - 06.2018
Office Manager
Calfee Chiropractic
03.2009 - 02.2013