Trevor Arcand
New Brighton,MN
Summary
Successful Driving Team Manager with proven expertise in managing delivery programs at team scale, expertly handling needs across Twin Cities. Coordinates schedules, teams and resources to consistently meet customer demands and exceed expectations. Good contract management and quality assurance skills.
Overview
7
7
years of professional experience
Work History
Pick-up & Delivery Manager
Fed Ex
11.2021 - Current
- Planned delivery routes according to traffic, weather and types of delivery.
- Supervised delivery staff and general productivity.
- Delivery Driver,Loading, transporting, and delivering items to clients or businesses in a safe, timely manner
- Basic Vehicle maintenance
- Coordinated efficient routes and schedules for 9.
- Trained drivers, helpers and support workers in techniques for maximizing efficiency.
- Scheduled regular equipment and fleet maintenance.
Service Manager (Front of House & Drive Thru)
Panera Bread
12.2019 - 11.2021
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Monitored inventory levels and placed orders to replenish stock.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Beer Merchandising
Total Wine and More
11.2018 - 12.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Listened to customer needs and desires to identify and recommend optimal products.
Crew Member
Vista Vapors
01.2017 - 11.2018
- Monitored supply inventory and ordered more to maintain smooth and efficient workdays.
- Repaired equipment quickly and accurately, consistently inspecting work to verify functionality and correctness.
- Trained contracted employees on specific tasks, monitoring work for safety, efficiency and overall project progress.
- Help team meet and exceed defined expectations Following Company expansion
- Quality assurance Responsible for monitoring the quality of incoming and outgoing products.
- Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
Shift Manager
Little Caesars
10.2016 - 07.2017
- Consistently provided friendly guest service and heartfelt hospitality
- Demonstrated integrity and honesty while interacting with guests, team members and managers
- Maintained high standards of customer service during high-volume, fast-paced operations
- Cross-trained and coordinated scheduling with team members to ensure seamless service.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
Education
High School Diploma -
Becker High School
Becker, MN06.2011
Skills
- Distribution Coordination
- Delivery Management
- Route Planning
- Team Supervision
- Schedule Coordination
- Preventive Maintenance
- Performance Management
- Market Research
- Staff Management
- Strategic Planning
- Sales Processes
Timeline
Pick-up & Delivery Manager
Fed Ex
11.2021 - Current
Service Manager (Front of House & Drive Thru)
Panera Bread
12.2019 - 11.2021
Beer Merchandising
Total Wine and More
11.2018 - 12.2019
Crew Member
Vista Vapors
01.2017 - 11.2018
Shift Manager
Little Caesars
10.2016 - 07.2017
High School Diploma -
Becker High School
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