Cherith Simpson
Kyle
Summary
Detail-oriented Patient Service Representative with a strong background in patient care and administrative support. Known for maintaining professionalism in interactions with patients and creating a positive, supportive atmosphere. Compassionate and empathetic toward patients, ensuring they feel heard and cared for throughout their experience. Exceptional communication skills, ability to stay calm under pressure, and genuine enthusiasm for ongoing growth. Proficient in multitasking, accurate record-keeping, and working collaboratively with clinical teams to improve patient satisfaction and care standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Service Representative
My Emergency Room 24/7
08.2023 - Current
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Built and maintained positive working relationships with patients and staff.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
Private Nanny
Richard Ramirez
08.2022 - 08.2023
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Built positive and nurturing environments to support child social and emotional growth.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Maintained detailed logs of daily activities, milestones achieved, and any behavioral or health concerns that arose during care hours.
Private Nanny
Renee Kim
11.2021 - 08.2022
- Prepared nutritious meals, cleaned laundry and sanitized play areas.
- Created nurturing, safe environments to promote emotional, social and intellectual growth.
- Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
- Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
- Followed routines to foster stability and structure in children's lives during parental absences.
- Met with parents to reflect on and plan for children's activities and development.
- Monitored playtime to prevent overuse of technology, television, or other influences.
- Planned recreational activities to enhance physical development and explore stimulating exercises.
Certified Nursing Assistant
Park Manor Bee Cave Nursing and Rehabilitation
04.2020 - 11.2021
- Transferred patients between beds, wheelchairs, and other locations
- Collaborated with physicians and registered nurses to perform procedures
- Avoided treatment errors, carefully checking personal details and medication information
- Helped patients with limited mental and physical capacity handle daily living tasks
- Prevented bedsores, consistently turning patients every two hours
- Kept patients comfortable with clean linens and well-stocked rooms
- Enhanced patient physical recovery with emotional and social support.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
Certified Nursing Assistant
Brodie Ranch Nursing and Rehabilitation
09.2019 - 04.2020
- Improved patient quality of life by assisting with activities of daily living (ADL)
- Collaborated with physicians and registered nurses to perform procedures
- Offered support, companionship, and stimulation through conversation and recreation
- Monitored patient conditions and reported problems to nursing staff
- Handled non-medical patient care activities and provided laundry and meal assistance
- Helped patients move safely with skilled mobility support.
CNA
Brush Country Nursing & Rehabilitation
10.2018 - 09.2019
- Monitored patient conditions and reported problems to nursing staff
- Transferred patients between beds, wheelchairs, and other locations
- Recorded patient heart rate, pulse, and blood pressure
- Documented care actions, vitals, and orders in company software
- Offered support, companionship, and stimulation through conversation and recreation.
- Answered signal lights, bells or intercom systems to determine resident needs.
Education
Nurse Aid Certification - Nursing Assistant
Health Training Services
08.2019
High school Diploma -
Lehman High School
Kyle, Tx05.2017
Associate of Applied Science - Sonography
Austin Community College
Austin, TX05-2028
Skills
- Educational support
- Superior communication skills
- First aid and CPR certified
- Emotionally supportive
- Reliable & trustworthy
- HIPAA compliance
- Insurance verification
- Customer service
- Document filing
- Phone and email etiquette
- Problem-solving
- Multitasking and organization
- Team collaboration
- Friendly and outgoing
Certification
- Certified Nursing Assistant
Timeline
Patient Service Representative
My Emergency Room 24/7
08.2023 - Current
Private Nanny
Richard Ramirez
08.2022 - 08.2023
Private Nanny
Renee Kim
11.2021 - 08.2022
Certified Nursing Assistant
Park Manor Bee Cave Nursing and Rehabilitation
04.2020 - 11.2021
Certified Nursing Assistant
Brodie Ranch Nursing and Rehabilitation
09.2019 - 04.2020
CNA
Brush Country Nursing & Rehabilitation
10.2018 - 09.2019
High school Diploma -
Lehman High School
Nurse Aid Certification - Nursing Assistant
Health Training Services
Associate of Applied Science - Sonography
Austin Community College
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