Cherkyianah Gibbs
Summary
Hardworking and dependable professional offering several years of clerical experience. Demonstrated prioritization, multitasking and planning abilities. Enthusiastic about using knowledge and skills to support operations.
Overview
5
5
years of professional experience
Work History
Technical Support Representative
People Shores
01.2026 - Current
- Data entry
- Administrative support
- Telephone reception
- Schedule and calendar management
- Document scanning
- Met customer call guidelines for service levels, handle time and productivity.
- Promptly responded to inquiries and requests from prospective customers.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Generated reports detailing metrics such as call times and satisfaction ratings.
- Responded to team support questions quickly to maintain call center efficiency.
Medical Assistant
Helping Hands LLC
Batesville
05.2021 - Current
- Assisted clients with daily living activities to enhance overall well-being.
- Implemented personalized care plans to meet individual client needs effectively.
- Communicated regularly with healthcare professionals to coordinate care and address concerns.
- Monitored and documented client progress, ensuring adherence to prescribed routines.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Maintained current knowledge of best practices in personal care through ongoing professional development opportunities.
- Collaborated with healthcare providers to gather required information for efficient authorization processing.
Loan Specialist
Quick Cash
Clarksdale
10.2024 - 02.2025
- Explained very technical financial information to applicants in easy to understand language.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Identified problem areas within loan portfolio, analyzed risks and suggested appropriate solutions.
- Observed regulatory, compliance and security policies and procedures to keep data as safe as possible from breaches.
Assistant Manager
Money Matters
Charleston
06.2022 - 07.2023
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Customer Service Representative
Advanced America
Clarksdale
11.2021 - 06.2022
- Responded to customer requests for products, services, and company information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
High School Diploma -
West Tallahatchie High School
Skills
- Cash handling and management
- Loans
- Currency and coin counter
- Customer Service
- Account updating
- Financial analysis
- Financial services
- Financial software
- Banking
- Clerk
- Office
- Maintaining records
- File organization
- Word processing
- Office administration
- Bookkeeping
- Call center operations
Timeline
Technical Support Representative
People Shores
01.2026 - Current
Loan Specialist
Quick Cash
10.2024 - 02.2025
Assistant Manager
Money Matters
06.2022 - 07.2023
Customer Service Representative
Advanced America
11.2021 - 06.2022
Medical Assistant
Helping Hands LLC
05.2021 - Current
High School Diploma -
West Tallahatchie High School