Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cherlinda Howard

Dallas,TX

Summary

Proven track record in enhancing customer loyalty and streamlining operations, evidenced by my role at P&C Insurance where I significantly improved team productivity. Skilled in customer service and problem-solving, I excel in high-pressure environments, ensuring client satisfaction and operational efficiency. My expertise also includes data entry and developing effective team dynamics, contributing to a positive and results-driven workplace.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

P&C Insurance
11.2018 - 05.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Updated account information to maintain customer records.
  • Answered constant flow of customer calls with minimal wait times.
  • Trained staff on operating procedures and company services.
  • Increased efficiency and team productivity by promoting operational best practices.

Front Desk Receptionist

Marriot Hotel
08.2016 - 09.2018
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Sorted and delivered mail and packages upon arrival to correct staff members and departments.
  • Prepared informative materials about local attractions or amenities upon request from guests ensuring memorable stays at the establishment.
  • Boosted staff morale through effective teamwork and clear communication amongst colleagues in various departments.

Sales Representative

Result Roofing
01.2013 - 02.2016
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Collaborated with cross-functional teams to identify and address customer needs.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Cashier

Target
08.2010 - 10.2012
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Restocked and organized merchandise in front lanes.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Performed cash, card and check transactions to complete customer purchases.
  • Supported management in implementing operational improvements such as updated training manuals or revised schedules.

Education

Associate of Science -

El Centro College
Dallas, TX

High School Diploma -

Garland High School
Garland, TX
06.2010

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Complaint resolution
  • Call Center Operations
  • Documentation
  • Team Development
  • Product Promotions

Timeline

Customer Service Representative

P&C Insurance
11.2018 - 05.2024

Front Desk Receptionist

Marriot Hotel
08.2016 - 09.2018

Sales Representative

Result Roofing
01.2013 - 02.2016

Cashier

Target
08.2010 - 10.2012

Associate of Science -

El Centro College

High School Diploma -

Garland High School

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Cherlinda Howard