Cherlysha Wilson
Trenton,NJ
Summary
Dedicated worker with excellent communication skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. With over 10 years of experience in customer service, I am often praised as hardworking, and dependable. Able to thrive in changing, fast-paced environments I can be relied on to meet company goals.
Overview
8
8
years of professional experience
Work History
Record Technician 3
New Jersey Motor Vehicle Commission
10.2024 - Current
- Using the State Pointer Exchange Services (SPEXS), Commercial Drivers License Information System (CDLIS) and State to State verification services (S2S) to resolve various Driver License related issues.
- Performed routine data entry or document management.
- Updated records with new information.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
Agency Technician
New Jersey Motor Vehicle Commission
08.2019 - 10.2024
- Ensured that MVC customers follow "6 points of ID" verification policy ensuring that all documents are original and/or certified copies, have necessary signatures, translated into english etc.
- Completed daily reports inputting data into production software.
- Performed transactions related to Licenses/ID permit/Permit Testing, registration, and titles.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Customer Service Representative Trainer
Stellarware
07.2017 - 04.2021
- Trained and prepared new hires for various duties
- Update medical information into NJ child support system
- Provided employers assistance with the National Medical Support Notice
- Updated database with accurate customer information.
Skills
- Calm and Professional Under Pressure
- Multitasking
- Data Entry
- Adaptability and flexibility
- Attention to detail
- Customer service
- Active listening
- Ticket management
- Product knowledge
Timeline
Record Technician 3
New Jersey Motor Vehicle Commission
10.2024 - Current
Agency Technician
New Jersey Motor Vehicle Commission
08.2019 - 10.2024
Customer Service Representative Trainer
Stellarware
07.2017 - 04.2021
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