Mary Jean Tuttle
Maple Valley,WA
Summary
Dynamic and compassionate professional with extensive experience at Western State Hospital, specializing in mental health care and patient rehabilitation. Excelled in crisis management and patient engagement, enhancing treatment outcomes. Proficient in charting, bilingual communication, and fostering teamwork. Proven track record of compassionate care and exceptional customer service, aiming for impactful growth in a challenging new role.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Mental Health Technician 3
Western State Hospital
Lakewood, WA
05.2017 - Current
- Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family, or staff.
- Conducted and assisted in the treatment and rehabilitation of mental health patients by performing basic assessment procedures.
- Handled vital sign monitoring, medication administration, and patient behavior assessments.
- Encouraged patients to develop interpersonal skills, and engage in social interactions, or other therapeutic activities.
- Compassionate Mental Health Tech with an understanding of empathy and proactive care.
- Developed basic strategies to promote patient safety, wellness and independence.
- Monitored patient behaviors and reported significant changes to supervising mental health professionals.
- Proficient in implementing specialized programs for individuals with intellectual, mental, emotional and developmental disabilities
- Genuine in offering quality patient care by fostering relationships, counseling, and building communication to treat various types of patients.
- Looking to pursue a new, challenging work environment to inspire personal growth and experience.
- Actively participated in continuing education programs related to mental health care delivery.
- Maintained accurate and detailed records of patient care, condition, progress, and concerns.
- Assisted in the development of individualized treatment plans for patients.
Vendor Return Associate
Amazon
Sumner, WA
06.2013 - 07.2017
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Trained new team members in daily duties, stock procedures, and customer service.
- Supported the management team to facilitate task completion and meet performance goals.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Implemented promotional strategies to increase sales and attract new customers.
Sales Associate
JCPenny
Tukwila, WA
11.2010 - 06.2013
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Helped create and maintain a friendly, welcoming environment for customers and visitors.
Pharmacy Assistant
Rite Aid
Kent, WA
02.2012 - 04.2012
- Responded to telephone inquiries and provided information about order status, store hours and pharmacy procedures
- Teamed with peers, technicians and pharmacists to prioritize and complete orders
- Performed filing, copying, faxing and other clerical tasks
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts
Pharmacy Technician Intern
CVS Pharmacy
Seattle
09.2011 - 11.2011
- Efficiently processed cash register transactions for new and refilled prescription orders
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems
- Interpreted and processed medication orders under supervision of pharmacist
- Filled and processed prescriptions, delivering prompt and efficient patient care
Education
Diploma for Pharmacy Tech -
Everest College
Renton, WA01.2011
Nursing Assistant Certification -
Pierce College
Puyallup, WA01.2006
Highschool Diploma -
Daniel Maramba National High School
Philippines01.1990
Skills
- Charting and clinical documentation
- Bilingual in Tagalog and English
- Excellent customer service skills
- Filing and data archiving
- Fast-paced learner and punctual
- Collaboration and teamwork
- Conscientious and detail-oriented
- Blood pressure testing
- Proactive and self-motivated
- Compassionate care
- Calm and professional under pressure
- Courteous, with a strong service mindset
Certification
- HIPAA/O
- SHA
- HIV/AIDS
- CPR/HCP
Timeline
Mental Health Technician 3
Western State Hospital
05.2017 - Current
Vendor Return Associate
Amazon
06.2013 - 07.2017
Pharmacy Assistant
Rite Aid
02.2012 - 04.2012
Pharmacy Technician Intern
CVS Pharmacy
09.2011 - 11.2011
Sales Associate
JCPenny
11.2010 - 06.2013
- HIPAA/O
- SHA
- HIV/AIDS
- CPR/HCP
Diploma for Pharmacy Tech -
Everest College
Nursing Assistant Certification -
Pierce College
Highschool Diploma -
Daniel Maramba National High School
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