Jessica M. Serrano
Waukegan,Illinois
Summary
Mental Health Technician with progressive experience supporting individuals with intellectual and behavioral health needs. Provides daily living assistance, follows behavior support plans, and helps maintain safe, organized living environments while working with nurses, therapists, and other care staff. Bilingual and CPR/first aid trained.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Mental Health Technician 3
Ann Kiley Developmental Center
Waukegan, Illinois
08.2023 - Current
- Worked alongside nurses, therapists, and other team members to support individual treatment plans.
- Assisted individuals with daily living tasks and personal care needs.
- Followed behavior support plans and used calming techniques during escalations.
- Accompanied individuals on community outings to enhance social engagement. to support community integration
- Maintained clean, safe, and organized living areas throughout home.
- Support MHT trainees through OJT completion and prepare staff to provide quality care.
Mental Health Tech 2
Ann Kiley Developmental Center
Waukegan, Illinois
01.2023 - Current
- In addition to duties of a MHT 1 and trainee
- Implemented individual behavior intervention plans.
- Maintained continuous supervision for each assigned individual.
- Provided support to higher-level direct care and para-professional staff during implementation of learning and service objectives.
- Escorted individuals to various on-ground activities, ensuring their safety and engagement. to on grounds activities such as open gym, basketball, dance, etc.
Mental Health Tech 1
Ann Kiley Developmental Center
Waukegan, Illinois
01.2018 - 01.2020
- Assisted with personal care needs, promoting dignity and independence in bathing, laundry, dressing, feeding, and food preparation.
- Kept individuals engaged in active treatment activities.
- Escorted individuals to medical appointments on and off campus.
- Completed annual training in Rule 50, CPR, first aid, and restraints.
Mental Health Tech Trainee
Ann Kiley Center
Waukegan, Illinois
01.2017 - 01.2018
- Implemented individual habitation programs and skills training to enhance daily living capabilities and support behavioral development
- Managed injury prevention strategies and addressed maladaptive behaviors to promote safety and well-being
- Provided personal care for individuals with special needs, ensuring dignity and comfort during bathing, toileting, dressing, and hygiene
- Completed classroom training and OJT training
Pharmacy Solutions: Patient Care Coordinator
AbbVie
Abbott Park, Illinois
01.2012 - 01.2016
- Collected patient details through inbound calls, establishing comprehensive medical profiles for better care management.
- Entered patient insurance and physician details, facilitating insurance analyst review of coverage and out-of-pocket costs for Humira or Lupron.
- Explained product coverage, insurance benefits, AbbVie co-pay cards, and other coverage options.
- Arranged prescription delivery for Lupron and Humira new referrals, refills, and product replacements.
- Processed payment collections with secure handling of financial information.
- Updated patient profiles with emergency contacts, limitations, medical history, and drug allergies.
- Connected patients with support programs for treatment adherence and added services.
- Assisted with account escalations for Humira Protection Plan, ensuring timely resolutions for patient inquiries.
Education
High School Diploma -
Waukegan High School
Waukegan, Illinois01-2005
Skills
- Bilingual proficiency
- CPR and first aid certification
- HIPAA compliance training
- Rule 50 knowledge
- Microsoft Office expertise
- Behavior intervention planning
- Direct care support
Certification
Pharmacy Technician Certification, National Health Association (NHA) ExCPT, Jan 2014
Timeline
Mental Health Technician 3
Ann Kiley Developmental Center
08.2023 - Current
Mental Health Tech 2
Ann Kiley Developmental Center
01.2023 - Current
Mental Health Tech 1
Ann Kiley Developmental Center
01.2018 - 01.2020
Mental Health Tech Trainee
Ann Kiley Center
01.2017 - 01.2018
Pharmacy Solutions: Patient Care Coordinator
AbbVie
01.2012 - 01.2016
High School Diploma -
Waukegan High School