Cherokee Long
Cape Girardeau,MO
Summary
Results-driven operations manager with a proven track record of improving workflow efficiency and boosting sales through innovative marketing strategies and exceptional team leadership. Skilled in analyzing market trends and operational metrics to align team objectives with business goals, ensuring regulatory compliance and enhancing customer experiences.
Overview
9
9
years of professional experience
Work History
Bartender
Tractors Classic American Grill
Jackson, MO
02.2018 - Current
- Developed and introduced unique seasonal cocktails monthly, enhancing bar menu appeal.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Cultivated relationships with restaurant vendors to streamline inventory management and optimize cost efficiency.
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
- Managed accurate register and produced daily sales reports backing up inventory usage numbers.
- Coordinated with managers to plan and execute special events like trivia nights, attracting new customers to the bar.
- Set up bar for operation, obtained cash bank and stocked service bar.
Technician
Procter & Gamble Co
Cape Girardeau, Missouri
08.2023 - 06.2026
- Operated and maintained production equipment to ensure optimal performance.
- Conducted routine inspections to identify and resolve mechanical issues.
- Assisted in troubleshooting equipment malfunctions during production runs.
- Replaced defective components to ensure equipment functionality.
- Installed new components or replaced defective parts to restore functionality.
- Implemented quality control checks to maintain product standards.
- Collaborated with team members to streamline production workflows.
- Trained new employees on safety protocols and operational procedures.
Manager
Tractors Classic American Grill
Jackson, MO
04.2019 - 08.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Supervised restaurant staff by monitoring activities, coaching, and providing hands-on support to improve service quality.
- Provided feedback to decision-makers on employee performance and identified training needs to enhance team capabilities.
- Cross-trained employees across roles, fostering team flexibility and adaptability. existing employees to maximize team agility and performance.
- Hired qualified candidates for open positions to strengthen team performance., trained and mentored staff to maximize effectiveness.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Demonstrated new products, procedures and techniques to employees.
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
- Developed marketing strategies to promote restaurant events and specials.
- Identified and qualified customer needs and negotiated and closed profitable projects with a high success rate.
- Evaluated employees' strengths and assigned tasks based on their experience and training.
Server
Tractors Classic American Grill
Jackson, MO
10.2017 - 02.2019
- Created orders and documented special requests, following up with kitchen personnel to ensure quality service and reduce complaints.
- Collaborated with kitchen team to verify meals and streamline order preparation, enhancing delivery efficiency and reducing customer service issues.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Greeted and maintained relationships with regular customers.
Education
High School Diploma -
Meadow Heights High School
Patton, MO04-2016
Skills
- Customer service
- Sales and Marketing
- Inventory management
- Staff supervision
- Staff training
- Team management
- Team building
- Strategic Planning
- Problem solving
- Organization
- Customer engagement
- Customer service
Timeline
Technician
Procter & Gamble Co
08.2023 - 06.2026
Manager
Tractors Classic American Grill
04.2019 - 08.2023
Bartender
Tractors Classic American Grill
02.2018 - Current
Server
Tractors Classic American Grill
10.2017 - 02.2019
High School Diploma -
Meadow Heights High School