Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Work Availability
Timeline
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Cherokee N. Collins

Cherokee N. Collins

Baton Rouge,LA

Summary

Adaptable Lead Sales Associate eagerly anticipating new challenges and opportunities for growth and contributions with dynamic sales team. Driven to go above and beyond to exceed team and corporate sales goals.

Overview

8
8
years of professional experience

Work History

Medical Office Specialist

North Oaks Medical Center
Hammond, LA
07.2023 - Current
  • Answered and directed incoming calls in a professional manner.
  • Provided administrative support to medical staff, including scheduling patient appointments and managing physician calendars.
  • Performed data entry of patient information into electronic health records system.
  • Verified accuracy of insurance claims prior to submission for payment processing.
  • Processed payments from patients and maintained accurate financial records.
  • Responded promptly to requests from medical staff members for assistance or information related to patient care.

Lead Sales Associate

Charles
Baton Rouge, LA.
12.2022 - 07.2023
  • Trained and developed new team members to improve product knowledge and selling abilities.
  • Familiarized self with new products and services to engage with customers about features and benefits.
  • Processed payments and returned receipts, cash, coin and cards to customers.
  • Organized sales floor to keep products and displays presentable and in sellable condition.
  • Greeted patrons warmly at store entrance and offered assistance with finding needed items.

Manager

Dominos
Hammond, LA.
10.2021 - 03.2023
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Handled money and deposits
  • Took inventory
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.

Certified Trainer

Chipotle
Hammond, LA.
08.2020 - 08.2021
  • Provided constructive feedback and positive reinforcement to keep trainees motivated.
  • Prepared and cooked food
  • Served customers and enforced customer service standards.
  • Determined appropriate instructional plans based on personal strengths and training goals.
  • Trained newly hired top talent to fill key positions and maximize productivity.

Certified Trainer

McDonalds
Hammond, LA.
05.2018 - 11.2018
  • Trained new employees
  • Handled register and money
  • Held high standards for customer service to ensure customers received best service.
  • Helped customers with their orders and took orders through drive thru.
  • Managed learning experience consistent with company philosophy and company-wide strategies.

Certified Trainer

Chick-fil-a
Hammond, LA.
07.2016 - 12.2016
  • Served customers by taking their orders, removing their trash and making sure customers received best service.
  • Determined appropriate instructional plans based on personal strengths and training goals.
  • Provided constructive feedback and positive reinforcement to keep trainees motivated.
  • Managed learning experience consistent with company philosophy and company-wide strategies.

Education

Bachelor of General Studies - Biology

Southeastern Louisiana University
12.2022

Skills

  • Staff Training and Development
  • Problem-Solving
  • Teamwork and Collaboration
  • Merchandising
  • Customer Service
  • Friendly and Outgoing
  • Goal-Oriented
  • Time Management
  • Team Leadership

Affiliations

  • Honor’s List-Spring 2018
  • Dean’s List- Fall 2019, Fall 2020, and Spring 2022
  • President’s List- Spring and Summer 2020, and Spring and Fall 2021, Fall 2022
  • Served as Undergraduate Assistant for the Marching Band, Fall 2021
  • Served as an Orientation Leader, Spring-Summer 2022.
  • Served as treasurer for Sigma Alpha Iota, Spring 2022
  • Served as SAA for Sigma Alpha Iota, Fall 2022
  • Received Scholastic Award for Sigma Alpha Iota, 2023

Accomplishments

  • Consistently maintained high customer satisfaction ratings.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Medical Office Specialist

North Oaks Medical Center
07.2023 - Current

Lead Sales Associate

Charles
12.2022 - 07.2023

Manager

Dominos
10.2021 - 03.2023

Certified Trainer

Chipotle
08.2020 - 08.2021

Certified Trainer

McDonalds
05.2018 - 11.2018

Certified Trainer

Chick-fil-a
07.2016 - 12.2016

Bachelor of General Studies - Biology

Southeastern Louisiana University

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Cherokee N. Collins