CHERQUIRA HALL
Desoto,TX
Summary
Experienced with patient services coordination pharmacy and customer service, ensuring efficient and accurate management of patient schedules and information. Utilizes strong communication and organizational skills to enhance patient satisfaction and office efficiency. Track record of maintaining confidentiality and providing excellent patient service.
Overview
20
20
years of professional experience
Work History
Patient Service Coordinator
Texas Oncology
Dallas, TX
02.2022 - 02.2025
- Complete reimbursement and liability for patients
- Obtain insurance coverage and educate patients on insurance coverage benefits
- Register and schedule appointments for patients for office and surgery visits
- Collect copays on visits and past due billing financial assistance
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Collected patient co-pay and issued receipt to confirm payment.
- Promoted a culture of continuous improvement through active participation in staff meetings, trainings, and professional development opportunities.
- Verified patient's insurance eligibility and benefits coverage.
AR Specialist Insurance Billing Follow Up
UT Southwestern
Dallas, TX
01.2021 - 03.2022
- Gathering documents, checking transaction information, mailing invoices
- Collect payment from payors and accurately record it into the system
- Analyzed trends in payment patterns and customer behavior, identifying opportunities for process enhancements that would improve overall AR performance.
- Increased customer satisfaction levels by promptly addressing inquiries regarding billing issues or adjustments needed on their accounts.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
Customer Service Representative
Sprint Wireless
Irving, TX
01.2018 - 03.2020
- Received incoming calls based on customer enrollment and billing needs
- Collected data from claimant and troubleshoot issues
- Report necessary information to the next point of contact
- Provide customers with correspondence needed to proceed with their claim
- Maintaining customer accounts, recording account information, and processing customer adjustments
- Identified suspicious losses and recommended the referral to the appropriate resource for investigation
- Develop a deep understanding of the company’s operating platforms, features, and available documentation
- Demonstrated strong understanding of policies and guidelines
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Receptionist/Billing Coordinator Pharmacy Billing
Medsynergies/THR
Dallas, TX
08.2016 - 03.2020
- Check out patients, verify insurance and collect monies that are due at time of visit
- Schedule and verify patient appointments
- Resolve billing issues and make deposits to the associated bank at the end of day
- Collaborated with sales and customer service teams to resolve complex billing issues, ensuring client satisfaction and timely payments.
- Developed a strong understanding of industry-specific requirements to ensure compliance with relevant regulations in all aspects of the billing process.
- Bolstered revenue cycle performance by optimizing claim submission workflows in the Epic Resolute Billing module.
- Assisted with various administrative tasks within the pharmacy, such as data entry, billing, and appointment scheduling to ensure smooth operations.
- Handled complex pharmacy cases involving multiple insurance providers or unique billing situations, ensuring proper reimbursement and minimizing financial risks to the facility.
Front Office/File Clerk
Family First McKinney-Dallas Nephrology Assoc.
Dallas, TX
02.2014 - 07.2016
- Handled clerical duties-faxing, copying and printing documents
- Answered phones, checked in patients, verified insurance
- Assisted patients with completing paperwork
Patient Access Rep/Registration
Baylor Healthcare/Scott & White
Dallas, TX
09.2009 - 02.2014
- Registered patients for general ER services
- Updated and verified patient’s insurance and demographics
- Performed clerical duties such as photocopying, faxing , typing labels, etc.
Front Office/Medical Assistant
Methodist Hospital
Dallas, TX
05.2005 - 08.2009
- Answered phones, checked patients in and out of clinic; scheduled surgery appointments
- Updated medical history, retried and recorded vital signs, prep patient for exams
- Collect and prepare specimens, perform basic lab test, sterilize medical instruments
Education
High School Diploma -
South Oak Cliff High
Dallas, TX05-1995
Skills
- 10 years of EMR-Flowcast, EPIC, Medisoft, Centricity, Eclipsys, and Allscripts Multi-tasker
- Insurance verification and billing
- Claims Follow up on claim denials
- Detailed oriented
- CPR certified
- Administering injections, drawing blood and taking vitals
- Customer service pharmacy billing
Timeline
Patient Service Coordinator
Texas Oncology
02.2022 - 02.2025
AR Specialist Insurance Billing Follow Up
UT Southwestern
01.2021 - 03.2022
Customer Service Representative
Sprint Wireless
01.2018 - 03.2020
Receptionist/Billing Coordinator Pharmacy Billing
Medsynergies/THR
08.2016 - 03.2020
Front Office/File Clerk
Family First McKinney-Dallas Nephrology Assoc.
02.2014 - 07.2016
Patient Access Rep/Registration
Baylor Healthcare/Scott & White
09.2009 - 02.2014
Front Office/Medical Assistant
Methodist Hospital
05.2005 - 08.2009
High School Diploma -
South Oak Cliff High