Cherrelle Perez
Las Vegas,NV
Summary
Highly-motivated employee with desire to take on new challenges. Known for exceptional client service, strategic planning, and effective team leadership. Proficient in MS Office, SharePoint, CRM applications, and adept at aligning decisions with organizational standards.
Overview
13
13
years of professional experience
Work History
Senior Project Manager
Lightspeed VT
Las Vegas, NV
02.2022 - Current
- Lead a portfolio of up to 30 clients through the entire project lifecycle, serving as the primary point of contact and ensuring seamless execution of deliverables.
- Conduct comprehensive client consultations to understand their unique needs and goals, providing expert guidance and maintaining open lines of communication throughout the project journey.
- Facilitate the collection of essential assets with precision and clarity, addressing client inquiries promptly and articulating complex concepts in a digestible manner.
- Offer strategic consulting on the development of interactive training systems and organic marketing initiatives, leveraging deep industry knowledge and innovative approaches.
- Collaborate seamlessly with cross-functional teams during the design and implementation phases, orchestrating the creation of bespoke landing pages and tailored training systems.
- Develop comprehensive process support documents and status reports, for clients and team members, utilizing CRMs such as HubSpot, Monday.com, and GHL.
- Facilitate daily huddles, whether in-person or virtual, to foster team cohesion, address challenges proactively, and ensure client satisfaction remains paramount.
Reservations Agent
Caesars Entertainment
Las Vegas, NV
02.2021 - 02.2022
- Provided excellent customer service via phone, confirming reservations, answering inquiries, and offering general information.
- Resolved customer issues promptly and effectively, ensuring customer satisfaction and loyalty.
- Upsold room upgrades and managed VIP cardholder accommodations, flights, and special offers.
- Checked and managed rewards and comps for guests, ensuring accurate redemption and enhancing guest experiences.
- Booked reservations for multiple Caesars Entertainment properties, demonstrating expertise in managing diverse accommodation options.
- Thrived in a high-volume call center environment, maintaining composure and professionalism while managing multiple inquiries simultaneously.
Social Media Moderator (CCM)
Telus International
Las Vegas, NV
05.2020 - 02.2021
- Applied a keen eye for detail and a nuanced understanding of client requirements to review and moderate user-generated content, ensuring compliance with brand guidelines and community standards.
- Collaborated closely with colleagues to devise innovative solutions to emerging challenges, contributing to a dynamic and supportive team environment.
- Maintained a thorough understanding of evolving client needs and platform updates, adapting strategies and workflows accordingly to ensure optimal performance and client satisfaction.
- As the team engagement embassador- I encouraged communication and helped with questions during team meetings
Sr. Loan Officer
Koster's Cash Loans
Las Vegas, NV
11.2018 - 03.2020
- Processed loan applications for diverse clientele, including first-time borrowers and self-employed individuals.
- Managed multiple locations, overseeing daily operations and ensuring compliance with regulations.
- Educated customers on various loan products and credit options to facilitate informed decision-making.
Quality Control Supervisor
Take A Break Travel
Las Vegas, NV
11.2010 - 11.2018
- Compiled data and generated reports for executive management, contributing to informed decision-making.
- Provided administrative support, including setting up new vendors, monitoring production, and training new hires.
- Managed customer accounts and addressed inquiries from field managers and staff, ensuring operational efficiency and customer satisfaction.
- Conducted comprehensive training sessions for new employees, ensuring they were equipped with the necessary skills and knowledge to excel in their roles.
- Tracked data throughout the day on tours, maintaining accurate records to facilitate analysis and decision-making processes.
Education
High School Diploma -
Waipahu High School
06.2006
Skills
- Excellent verbal and written communication skills
- Strong organizational abilities with a focus on meeting deadlines
- Proficient in MS Office suite and CRM applications
- Skilled in conflict resolution and problem-solving
- Experienced in mentoring and coaching team members
- Scope Management
- Client Relations
Timeline
Senior Project Manager
Lightspeed VT
02.2022 - Current
Reservations Agent
Caesars Entertainment
02.2021 - 02.2022
Social Media Moderator (CCM)
Telus International
05.2020 - 02.2021
Sr. Loan Officer
Koster's Cash Loans
11.2018 - 03.2020
Quality Control Supervisor
Take A Break Travel
11.2010 - 11.2018
High School Diploma -
Waipahu High School
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