Cherrelle Sykes
Las Vegas,NV
Summary
Customer service professional with strong experience in fast-paced environments. Enhances guest satisfaction through effective communication and multitasking.
Overview
20
20
years of professional experience
Work History
Cocktail Waitress
Wynn Resorts
Las Vegas, NV
11.2008 - Current
- Delivered prompt beverage service while managing multiple tables efficiently during peak hours.
- Provided exemplary customer service in fast-paced environment, ensuring guest satisfaction and comfort.
- Collaborated with bartenders to maintain accurate inventory and streamline drink preparation processes.
- Trained new staff on menu offerings, service standards, and operational procedures to enhance team performance.
- Built lasting relationships with patrons to create a loyal customer base, resulting in increased repeat business and positive word-of-mouth referrals.
Customer Service Representative
Zappos
Las Vegas, NV
10.2020 - 02.2021
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Processed orders and returns efficiently, ensuring high levels of customer satisfaction.
- Collaborated with team members to streamline operations and enhance overall service delivery.
- Trained new representatives on company policies, procedures, and customer service best practices.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
VIP Hostess
Tao Asian Bistro & Nightclub
Las Vegas, NV
03.2006 - 11.2008
- Coordinated VIP reservations and ensured seamless guest experiences in high-volume environment.
- Developed customized service strategies to enhance guest satisfaction and loyalty.
- Managed communication between guests and service staff to optimize event execution.
- Trained and mentored new staff on best practices for VIP guest interactions.
- Delivered unparalleled service for celebrity clients with utmost discretion and professionalism.
Education
Bachelor of Arts - Social Work
UNLV
Las Vegas, NV06-2011
Skills
- Customer service
- POS systems
- Multitasking ability
- Time management
- Effective communication
- Guest engagement
Timeline
Customer Service Representative
Zappos
10.2020 - 02.2021
Cocktail Waitress
Wynn Resorts
11.2008 - Current
VIP Hostess
Tao Asian Bistro & Nightclub
03.2006 - 11.2008
Bachelor of Arts - Social Work
UNLV